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Railway 12306 refund fee rules

Railway 12306 refund fee rules: During non-peak periods, the refund fee is 5 yuan for tickets below 500 yuan, and the refund fee for tickets above 500 yuan is 10 yuan; during peak periods (Spring Festival, summer travel, and holidays), the refund fee is 10-12 yuan; 15 days before driving The above refunds are free of charge.

Apr 30, 2024 am 11:09 AM

Railway 12306 How to choose seats when booking air tickets

When booking air tickets using Railway 12306, there are two ways to select seats: online seat selection and phone seat selection. To select seats online, you need to log in to the 12306 official website or app and select seats from the seat map; to select seats by phone, you need to call the customer service hotline 95105105, and the customer service staff will assist you in selecting seats.

Apr 30, 2024 am 11:06 AM

How to modify railway 12306 personal information

There are five steps to modify personal information on Railway 12306: Log in to the website and change the password (optional) Modify personal information, such as name, ID number, date of birth, etc. Modify common contact information, such as name, ID number, mobile phone number, etc. Passenger information, such as name, ID number, date of birth, gender, etc., can be modified after verification with the mobile phone verification code.

Apr 30, 2024 am 11:00 AM

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Railway 12306 username is forgotten, how to retrieve it?

If you forget your 12306 username, you can retrieve it yourself or with customer service assistance. Self-service retrieval can be done through the registered email address or reserved mobile phone number, and an email address or mobile phone number is required. Customer service assistance in retrieval requires providing identity information, email or mobile phone number and other materials. Applications can be submitted through the customer service phone number or WeChat official account.

Apr 30, 2024 am 10:54 AM

How to write the username format of Railway 12306

Railway 12306 username format: Length: 6-20 characters Content: Numbers, letters or underscores Initial letter: Lowercase letters or numbers Cannot contain special characters Cannot be the same as other user usernames

Apr 30, 2024 am 10:51 AM

How to write the username of China Railway 12306

China Railway 12306 The user name format is: Mobile phone number: 11 digits, such as: 15800001234 ID card number: 18 digits, such as: 330682198507091234 When logging in using the ID number, you must also enter your date of birth. The username can only be a mobile phone number or ID number, and each number or ID number corresponds to an account. If you forget your password, you can reset it and log in with a new password.

Apr 30, 2024 am 10:48 AM

Where can I read the refund rules of Railway 12306?

Railway 12306 refund rules can be found on its website or APP. It includes the following main contents: Refund time limit: Generally, a full refund can be made more than 15 days before driving (including the day). The closer to the driving time, the lower the refund rate. Refund handling fee: There is a handling fee of 2 yuan/ticket for refunding tickets at the station window or sales point. Refunds under special circumstances: Due to train delays and other reasons, full refunds can be made with proof. There are special refund rules for certain situations such as group refunds and no-ticket refunds. Refunds require the purchaser's ID, and refunds will be made within 7-15 working days.

Apr 30, 2024 am 10:45 AM

How to cancel railway 12306

To cancel your railway 12306 account, please follow the steps below: Call the railway customer service hotline 12306 and make a cancellation request; provide your name, ID number, registered mobile phone number and other personal information; after the customer service staff confirms the request, your 12306 account will be cancelled.

Apr 30, 2024 am 10:42 AM

How to solve the problem that Railway 12306 has been registered by someone else?

If you find that your Railway 12306 account has been registered by others, please take the following steps: Confirm that it is registered; call the customer service hotline 95105105 to submit a complaint; submit evidence, such as a copy of your ID card, proof of ownership of your mobile phone number, etc.; wait for the investigation and processing of Railway 12306 , usually within 15-30 working days; if the appeal is approved, you can reactivate your account.

Apr 30, 2024 am 10:39 AM

What should I do if Railway 12306 has been registered by someone else?

If you find that your 12306 account has been registered by someone else, please immediately perform the following steps: Call 12306 customer service to freeze the account. Go to the 12306 official website to submit complaint materials, including a copy of your ID card, mobile phone number or email address, and evidence of theft (if any). After verification, if the account has been stolen, the railway department will freeze the stolen account and restore your right to use it.

Apr 30, 2024 am 10:36 AM

How to find railway 12306 manual customer service

There are two ways to find 12306 manual customer service: call the customer service hotline 12306 and follow the prompts to select manual service; select "Online Customer Service" on the 12306 website or APP, and then select "Manual Service".

Apr 30, 2024 am 10:33 AM

Where can railway 12306 customer service send messages?

Railway 12306 customer service information can be obtained through the following channels: 1. Official website customer service center; 2. Mobile client customer service center; 3. WeChat public account customer service center; 4. Customer service hotline 12306. Customer service working hours are 7:00-23:00 every day, and do not rest on holidays; manual customer service only supports voice consultation.

Apr 30, 2024 am 10:30 AM

How to contact Railway 12306 customer service

The ways to contact Railway 12306 customer service are: Telephone customer service: Dial the National Railway Customer Service Center at 020-12306 Online customer service: Log in to the Railway 12306 official website and click the "Online Customer Service" icon WeChat public account customer service: Follow the "Railway 12306" WeChat public account and send a message "Manual Serve"

Apr 30, 2024 am 10:27 AM

How to buy tickets for Railway 12306

Eight steps to buy train tickets through Railway 12306: Register an account, log in, check the train number, select the train number, fill in the passenger information, select the seat, pay and obtain the ticket

Apr 30, 2024 am 10:24 AM

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