How to contact Railway 12306 customer service

The ways to contact Railway 12306 customer service are: Telephone customer service: Dial the National Railway Customer Service Center at 020-12306 Online customer service: Log in to the Railway 12306 official website and click the "Online Customer Service" icon WeChat public account customer service: Follow "Railway 12306" WeChat Send a message to the public account "Manual Service"

##Railway 12306 customer service contact information

How to contact Railway 12306 customer service?

There are several ways to contact Railway 12306 customer service:

1. Telephone customer service

Call the National Railway Customer Service Center: 020 -12306

Customer service hours: 6:00-24:00 daily

2. Online customer service

Log in to the official website of Railway 12306: www.12306.cn
• Click the "Online Customer Service" icon in the upper right corner of the page

3. WeChat public account customer service

Follow the "Railway 12306" WeChat public account
• Send the message "Manual Service" to enter the manual customer service interface

Things to note when contacting customer service Matters

Prepare relevant information such as ID number, ticket purchase order number
• Polite words, patiently wait for customer service response
• In case of peak period, it may You need to wait patiently in line

Customer service function

Railway 12306 customer service can provide the following services:

Ticket reservation, change, Refund
• Remaining ticket inquiry, timetable inquiry
• Railway service consultation
• Complaints and suggestions handling

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