Where can railway 12306 customer service send messages?

Railway 12306 customer service information can be obtained through the following channels: 1. Official website customer service center; 2. Mobile client customer service center; 3. WeChat public account customer service center; 4. Customer service hotline 12306. Customer service working hours are 7:00-23:00 every day, and do not rest on holidays; manual customer service only supports voice consultation.

Railway 12306 customer service information acquisition channels

12306 customer service information can be obtained through the following channels:

1. Railway 12306 official website

Visit the Railway 12306 official website (www.12306.cn), find the "Contact Us" option at the bottom of the homepage, click to enter the customer service center, and you can get Customer Service Information.

2. Railway 12306 mobile client

Install and open the Railway 12306 mobile client, select "My" in the bottom navigation bar, and then click on the upper right corner of the page "Customer Service Center" to obtain customer service information.

3. WeChat public account

Follow the "China Railway 12306" WeChat public account and find the "Customer Service Center" option in the menu bar to obtain customer service information.

4. Customer Service Hotline

Dial the railway customer service hotline 12306 and follow the voice prompts to contact a manual customer service staff.

Note:

• Customer service working hours are 7:00-23:00 every day, no rest on holidays.
• Manual customer service currently only supports voice consultation and does not support text consultation.
• It is recommended to contact customer service outside of peak usage hours (such as ticket purchase peaks) to avoid long waits.

The above is the detailed content of Where can railway 12306 customer service send messages?. For more information, please follow other related articles on the PHP Chinese website!