How to cancel railway 12306

To cancel your railway 12306 account, please follow the steps below: Call the railway customer service hotline 12306 and make a cancellation request; provide your name, ID number, registered mobile phone number and other personal information; after the customer service staff confirms the request, your Account 12306 will be cancelled.

How to log out of Railway 12306

To cancel your Railway 12306 account, you can follow the steps below:

1. Contact customer service

• Call the railway customer service hotline 12306.
• Select manual service and ask the customer service staff to cancel the account.

2. Provide relevant information

• Customer service staff will ask you to provide some personal information, such as:

  • Name
  • ID card number
  • Registered mobile phone number

3. Logout confirmation

• After providing the necessary information, customer service staff will reconfirm your cancellation request.
• Once confirmed, your 12306 account will be cancelled.

Note:

• Before canceling your account, please be sure to back up your purchased tickets, membership points and other important information.
• After logging out, you will not be able to use the 12306 platform to purchase tickets, handle refunds, changes, and other services.
• If you need to re-register an account, you need to use another mobile phone number.

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