What should I do if Railway 12306 has been registered by someone else?

If you find that your 12306 account has been registered by someone else, please immediately perform the following steps: Call 12306 customer service to freeze the account. Go to the 12306 official website to submit complaint materials, including a copy of your ID card, mobile phone number or email address, and evidence of theft (if any). After verification, if the account has been stolen, the railway department will freeze the stolen account and restore your right to use it.

What should I do if Railway 12306 has been registered by someone else?

How to deal with it

If you find that your railway 12306 account has been registered by others, please take the following measures immediately:

1. Freeze the account

Call the railway customer service hotline 12306 and provide Your identity information, request to freeze the account.

2. Complaint

Visit the official website of China Railway Customer Service Center (www.12306.cn), click "User Center" → "Account Appeal" and submit complaint materials .

Required materials

• Copy of ID card
• Mobile phone number used for registration Or email
• Relevant evidence of account theft (if any)

Complaint process

• After submitting the materials, they will be verified by the railway department.
• The verification is completed. If it is confirmed that the account has been stolen, the stolen account will be frozen and your right to use it will be restored.
• If the misappropriation cannot be verified, the appeal will fail.

Note

• The appeal process will take some time, please be patient.
• In order to ensure the security of your account, it is recommended to use a complex and undisclosed password when registering.
• Change your password regularly to avoid account theft.

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