Dingdong Maicai announced adjustments to operations in the Sichuan and Chongqing regions and stopped delivery services

Dingdong Maicai announced that in order to improve service efficiency, it will adjust its front warehouse operations in the Sichuan and Chongqing areas. The adjustment time will be May 22. According to the notice, Dingdong Maicai will suspend delivery services at its Sichuan and Chongqing sites starting from 18:00 on May 29. Affected users can enter "Customer Service and Help" through the "My" button at the bottom right of the App and contact customer service to assist with refunds and card withdrawals.

Dingdong Maicai responded that they made this adjustment to reduce costs and increase efficiency, and to ensure normal operations in other regions. According to Red Star News. The company's business operations in other regions will not be affected, although services in Chongqing and Chengdu have been suspended. Dingdong Maicai calls on users to obtain the latest information through official channels, and said it will continue to be committed to providing users with an efficient and convenient fresh food shopping platform.

In order to meet user needs, Dingdong Maicai will continue to improve user experience, service quality and efficiency. The company will increase investment in supply chain, food research and development and processing, and strengthen cooperation with food companies. Dingdong Maicai reminds users to be cautious about information that has not been officially confirmed to avoid unnecessary misunderstandings and panic.

According to ITBEAR Technology Information, Dingdong Maicai’s first quarter 2023 financial report showed revenue of 4.9975 billion yuan (approximately US$727.7 million), a year-on-year decrease of 8.2%. The net loss in the same period last year was 4.774 billion yuan, while the net loss this year was 52.4 million yuan (approximately US$7.6 million). On a non-GAAP basis, net profit was 6.1 million yuan (approximately US$900,000), compared with a net loss of 422.2 million yuan in the same period last year.

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