What skills do managers need to master in the AI ​​era? 74% of executives believe it is emotional intelligence

The World Economic Forum released the "Future of Jobs Report" in 2020, which made various startling predictions about how artificial intelligence (AI), robotics and automation will change the workforce in the next five years. The most startling prediction is that AI will eliminate 85 million jobs and create 97 million new ones.

This prediction is recognized by industry analysts and futurists, but it also raises some pressing questions that need to be answered. Which jobs will be eliminated? What skills do business managers need to master in the era of artificial intelligence?

Will artificial intelligence replace managers?

As artificial intelligence becomes more and more widely used in machine learning, natural language processing, predictive analysis and other industry fields, there is a lot of discussion about artificial intelligence will replace the roles traditionally performed by humans. This is especially true in management positions, where some worry that AI will soon be able to do things better than humans. Thankfully, research shows that AI is more likely to work alongside humans rather than replace them:

• In Deloitte’s 2020 Global Human Capital Trends Report, 64% Respondents see AI as a means to aid current work and make it more efficient.
• In a survey by Deloitte, 66% of respondents expected that artificial intelligence would create more jobs and change existing jobs.
• The 2022 IDC FutureScape report states that only one in five enterprises will gain value from the management of artificial intelligence systems if employees are not involved or replaced.

Markus Schmitt, executive of German machine learning developer Data Revenue, said: “Even if 70% of jobs are replaced by artificial intelligence, it does not necessarily mean that managers will lose their jobs. Artificial intelligence and the workplace It’s no different than any other tool, such as email, Excel, or marketing automation tools. While AI may replace 70% of some managers’ jobs, it won’t replace them, it will simply enable them to do more work.”

Artificial intelligence may change the way people work and take over certain tasks, but it may not necessarily eliminate people's jobs entirely. Human-computer interaction is still required for some tasks that people fear will be taken over, so there is no need to worry about managers’ jobs being replaced by artificial intelligence just yet.

The role of artificial intelligence in management

Artificial intelligence is becoming more and more advanced, but it has not yet reached the point where it can create human-like connections between different tasks and departments in the workplace degree. In contrast, artificial intelligence is mainly used to speed up, automate and improve processes to save time, money and reduce errors. Accounting software, CMS, scheduling software or other efficiency-based organizational tools used by businesses (such as employee scheduling software) may already include AI capabilities.

Gartner has identified four main areas where artificial intelligence is currently used in workplace management:

(1) Human resources management function: core organizational and employee data.

(2) Human resources service management (HRSM): policies, case management, organizational procedures and processes.

(3) Talent management: recruitment, onboarding, retention and resignation monitoring, performance data.

(4) Workforce Management (WFM): Absence management, time recording, attendance, tasks/activities, budgeting, forecasting and scheduling.

Deloitte analyst John Brownridge said that mature work areas are usually large-scale data-based tasks that are a large amount of repetitive work and run based on a set of rules. However, tasks that are directly related to how a business generates value, such as using data collected by AI to make hiring and firing decisions, are best left to humans.

Essential skills for managers in the era of artificial intelligence

As artificial intelligence tools begin to subvert work methods and places in the above-mentioned fields, managers will not lose their jobs in large numbers, but they need to master new skills. To fully understand and utilize machine learning in your daily work. There are some specific skills that can help managers stand out in the era of artificial intelligence:

(1) Emotional intelligence

According to a survey conducted by the research agency Capgemini, 74% of executives believe that emotional intelligence will become An essential skill. As artificial intelligence becomes more prevalent, the demand for emotional intelligence is expected to increase by up to six times. In the age of artificial intelligence, companies need to retain employees who can connect with others and demonstrate empathy, understanding and humanity in the workplace. Emotional artificial intelligence is rapidly advancing in interpreting human emotions, but it is still a long way from being able to have an emotional presence in the workplace.

(2) Human-machine cooperation

In his book "Global Change: Globalization, Robotics, and the Future of Work," industry-leading globalization expert Richard Baldwin outlines the Three steps to success in the era of artificial intelligence:

• Avoid competing with AI: Understand that it is better at processing information at scale.
• Cultivate skills in human-specific areas (emotional intelligence, questioning, strategy, creativity, dexterity, empathy-based social skills).
• Think of human nature as a competitive advantage, not as a hindrance or disadvantage.

From these points of view, one conclusion can be drawn: the best way for managers to stay relevant is to work with artificial intelligence, fill the gaps created by artificial intelligence, and see how its capabilities complement , rather than competing with it.

(3) STEM skills

The third skill that managers should pursue is skills related to STEM (Science, Technology, Engineering, Mathematics). A recent study found a strong link between increased investment in artificial intelligence and increased demand for STEM skills. Interestingly, companies that adopt AI often hire well-educated candidates who understand new technologies like AI and are better at using them.

In summary, managers need to reexamine the way they view AI disrupting work. Rather than feeling threatened, it’s better to acquire the skills needed to work with AI systems. This allows you to fill the gaps that AI cannot and use these skills to your advantage in the workplace.

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