How to fix: err_cert_symantec_legacy error in Google Chrome

How to fix: err_cert_symantec_legacy error in Google Chrome

The "err_cert_symantec_legacy" error in Google Chrome occurs when a website uses a certificate issued by Symantec, which was once a major certificate authority but no longer trusted by Google after 2018 due to security concerns. To fix this error, you can follow these steps:

1. Update the Website's Certificate: The most effective solution is for the website owner to update their SSL/TLS certificate to one from a trusted certificate authority. As a user, you can report the issue to the website's support team and encourage them to resolve it.
2. Manually Trust the Certificate: If the website is essential for you and you understand the risks, you can temporarily trust the certificate. To do this, click on the "Not Secure" icon next to the URL, then click on "Certificate." From there, you can install the certificate to your trusted root certification authorities. However, this is not recommended due to potential security risks.
3. Use a Different Browser: Some other browsers might still trust Symantec certificates. While this isn't a permanent fix, it can be a workaround until the website's certificate is updated.
4. Contact the Website Administrator: If you have direct access to the website's administration, you can replace the Symantec certificate with one from another provider, such as Let's Encrypt, which is free and widely trusted.

What steps can I take to update my browser to resolve the err_cert_symantec_legacy error?

Updating your browser won't directly resolve the err_cert_symantec_legacy error since the issue is with the website's certificate, not your browser's version. However, keeping your browser up to date is a good practice for security reasons. Here's how you can update Google Chrome:

1. Open Chrome: Launch the Google Chrome browser on your device.
2. Access Settings: Click on the three vertical dots in the upper right corner and select "Settings."
3. Navigate to About Chrome: Scroll down to the bottom of the page and click on "About Chrome."
4. Check for Updates: If an update is available, Chrome will automatically download and install it. If it's up to date, you'll see a message saying "Google Chrome is up to date."
5. Restart if Necessary: After the update is installed, you might need to restart Chrome to apply the changes.

Are there specific websites known to cause the err_cert_symantec_legacy error in Chrome?

The err_cert_symantec_legacy error can affect any website that still uses a Symantec-issued SSL/TLS certificate. There aren't specific websites known for causing this error, as it depends on whether the site has updated its certificate post-2018. However, older or less-maintained websites might be more likely to have outdated certificates. If you encounter this error, it's usually because the website has not yet migrated to a new certificate provider.

Can clearing the SSL state in Chrome fix the err_cert_symantec_legacy error, and how do I do it?

Clearing the SSL state in Chrome won't directly fix the err_cert_symantec_legacy error, as the issue is with the website's certificate and not with your browser's SSL state. However, clearing the SSL state can resolve issues related to SSL/TLS certificates, so it's worth trying. Here's how you can clear the SSL state in Chrome:

1. Open Chrome Settings: Click on the three vertical dots in the upper right corner of the browser window and select "Settings."
2. Advanced Settings: Scroll down and click on "Advanced" to expand more settings.
3. Reset and Clean Up: Scroll down further and click on "Reset and clean up."
4. Clear Browsing Data: Select "Clear browsing data."
5. Advanced Tab: In the new window that opens, click on the "Advanced" tab.
6. Clear SSL State: Check the box next to "Clear cached images and files." Although it's not explicitly mentioned, this action also clears the SSL state.
7. Confirm: Click on "Clear data" to confirm and execute the action.

After clearing the SSL state, restart Chrome and try accessing the website again. If the error persists, the issue is with the website's certificate and needs to be addressed by the website's administrator.

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