Inside story of NetEase Cloud Music malfunction: Technology reduces costs and increases efficiency, but it took a long time to investigate due to lack of manpower

On August 19, NetEase Cloud Music experienced a server failure, and the entry "NetEase Cloud Music crashed" topped the Weibo hot search list.

Picture｜Screenshot of hot search on Weibo Ifeng Technology learned from relevant technical personnel within NetEase that this outage may be related to the relocation of the computer room in the second quarter of this year. "NetEase has established a computer room in Guizhou, and its businesses have been relocated in stages. In Q2 2024, NetEase Cloud Music has just completed the migration of the computer room in Guizhou." If you are not careful, there is a possibility of major accidents. "I just said a few days ago that this time it was done well, but I was slapped in the face." Review" (July 11, 2024) It believes that Internet companies have experienced many large-scale technical accidents in recent years, mostly related to cost reduction and efficiency improvement. NetEase's relocation also said internally that it has achieved a significant cost reduction. "Coupled with layoffs, even troubleshooting will take a long time."
Ifeng Technology discovered that the outage lasted for about two hours.
Currently, some netizens say that NetEase Cloud Music web and App can be opened normally.

It is understood that this is not the first time that "NetEase Cloud Music crashed". On March 14 this year, NetEase Cloud Music experienced a situation where many netizens' login status suddenly failed and could not be used normally. The entry "NetEase Cloud Music collapsed" also appeared on Weibo's hot search. In response to this problem, NetEase Cloud Music customer service stated at the time that the cause of the failure was due to network abnormalities and had nothing to do with version updates. This article comes from Phoenix Technology, author: Dong Yuqing, original title "Exclusive｜The truth about NetEase Cloud Music failure: technology reduces costs and increases efficiency, and it took a long time to investigate due to lack of manpower"

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