CCTV comments on App automatic renewal: it’s easy to get in but hard to get out

According to news from this website on July 7, CCTV News today published an article reporting on the problems of automatic App renewal. The article stated that in recent years, automatic App renewal has been frequently complained by consumers, and it is easy to get into the trap and difficult to get out of the trap.

Automatic renewal caused controversy

1. Consumers were forced to deduct fees

Ms. Li from Wenzhou City downloaded a video editing software and was forced to deduct fees after the 7-day free trial period. The merchant argued that the automatic renewal information was prompted, but the font was so small that it was difficult for consumers to notice it.

2. Consumers’ right to know and choose are damaged

Experts pointed out that the core problem of automatic renewal is that consumers are not fully informed and directly deduct money without consent, which violates consumers’ right to know and property. Safety.

3. Complaints surged and losses were serious

Data from the Black Cat consumer complaint platform showed that 70,011 automatic renewal complaints were received within one year, and consumers lost more than 20 million yuan.

4. China Consumer Association’s concern

The China Consumer Association pointed out that infringement issues mainly focus on:

• Inducing consumption in the form of low-priced free trials
• Failure to fulfill the obligation to provide effective reminders
• Mandatory advance notice Renewal
• Paid services will be terminated immediately after canceling automatic renewal
• It is difficult to refund, fees will still be deducted after turning off automatic renewal, and manual customer service cannot be contacted, etc.

5. Specifications of the "Regulations on the Implementation of the Consumer Rights Protection Law"

The "Regulations on the Implementation of the Consumer Rights Protection Law" that will be implemented on July 1 this year requires operators to prominently remind consumers to pay attention to automatic renewal to protect consumer rights.

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