Li Auto apologizes for the account lockout incident and has restored the owner’s login rights

According to news on June 13, recently, a piece of news appeared on the Internet about the account of the ideal MEGA car owner being locked, which attracted widespread attention. According to the car owner's report, his account was suddenly locked by the ideal community administrator, making him unable to use his mobile phone's Bluetooth key to unlock his vehicle.

The car owner clearly stated in the post that he did not post any illegal or inappropriate remarks in the Ideal APP, and his account actually It is an authorized account, and the main account status is normal. The car owner questioned the authority of the ideal community administrator and was worried that in remote areas or places with poor signals, such situations may bring unforeseen consequences.

Li Auto Company responded quickly to this matter. They explained that after investigation, this account triggered the risk prevention and control mechanism in the Li Auto APP. This mechanism was originally designed to limit the abnormal operations of non-main car control accounts to prevent "advertising marketing" and other malicious accounts from attacking Other users causing interference. However, in this incident, this mechanism "accidentally damaged" the family account authorized by the car owner.

Once the situation was understood, Ideal Vehicles immediately resumed normal use of the account and informed the affected person. Affected users expressed their sincere apologies. At the same time, in order to avoid such problems from happening again, Li Vehicle has optimized the permissions of the associated accounts to ensure that normal family authorized accounts will not be mistakenly locked by the risk identification program. This improvement demonstrates Ideal Vehicle’s strong emphasis on and active response to user feedback.

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