How can Gen AI be used in industry?

To expand the use of Gen AI, industrial organizations need to make deployments easy to use and integrate the technology into normal workflows.

#The listing of Chat GPT allows people to see the power and potential of generative artificial intelligence (Gen AI). It seems that all types of organizations have embraced this technology and are using it. However, it's one thing to provide answers to simple questions (hints). The real question is, how can organizations use it safely and effectively to have the greatest impact without disrupting operations? . Since the launch of Chat GPT, the number of users has grown rapidly, reaching 100 million active users in just two months, setting a record for the fastest growth of application users. By March 2024, Chat GPT had attracted approximately 180.5 million users, while the Open AI website received approximately 1.6 billion visits per month. This shows the strong interest and demand for the use of this artificial intelligence technology. As artificial intelligence technology continues to develop, the application potential of Chat GPT and Gen AI will continue to expand and may play an important role in many fields. Therefore, we need to take a hard look at how these technologies are used and their potential impacts to ensure their development is ethical and socially responsible.

Now, industry organizations are beginning to ride on the momentum. Why is the industry showing so much interest in this technology? A 2023 survey found that 25% of businesses saved $50,000 to $70,000 using Chat GPT, while 11% saved more than $100,000.

How are Chat GPT and Gen AI used?

Chat GPT and Gen AI are having a significant impact on various industrial applications, especially in industrial manufacturing. These technologies are driving advancements in several key areas such as:

Enablement planning, predictive maintenance planning, risk mitigation, and optimization to increase communication efficiency.

Leverage Gen AI for quality control by detecting data anomalies to improve decision-making, reduce costs and increase customer satisfaction.

Prompt responses to frequently asked questions, providing faster diagnosis and personalized advice, help strengthen the strong relationship between manufacturers and customers.

Additionally, different groups within the industrial industry are using Chat GPT and Gen AI to improve operations. For example, sales and marketing people use the technology for keyword analysis, copywriting simplification, automated customer feedback, and A/B testing. Others are using its capabilities for transcribing, arranging, and summarizing reports. Software developers are using Chat GPT and Gen AI for coding, automated quality assurance testing, and maintaining system documentation.

These examples illustrate the versatile capabilities of Chat GPT and Gen AI, highlighting their potential to revolutionize industrial applications by increasing efficiency, improving customer experience and modernizing legacy processes.

Detailed Applications in Industrial Organizations

Gen AI is being used in numerous application areas in industrial organizations. For example, there are opportunities in operations, process engineering and maintenance. A common use for Gen AI by operators in the field is to access documents. Or allow process engineers to have one workspace to visualize all drawings, process data and work orders and be able to complete troubleshooting or root cause analysis faster. Maintenance personnel benefit from being able to better optimize and prioritize work orders simply by doing some analysis on top of all the work orders currently being collected.

Such applications are only possible if organizations use their data securely for Gen AI models and applications. This requires breaking down the traditional data silos that exist in most industrial organizations. But this in turn creates new problems.

In short, the application of Chat GPT and Gen AI in industrial manufacturing faces challenges, including cybersecurity risks, ethical issues arising from automation, and the workforce training required to effectively integrate AI technology.

Issues to Consider When Implementing and Using Gen AI

The hype surrounding Chat GPT and Gen AI has forced organizations to evaluate the technology. Even the most conservative user of new technology has a FOMO (fear of missing out) factor to at least consider what is possible.

It is unwise to act hastily without a plan of action. Some steps to follow to determine if the technology is right for your organization include: Meet with various stakeholders to understand what the organization hopes to gain from using Gen AI.

Determine whether the organization has enough or the right data for Gen AI to have an impact.
• Find low-hanging fruit opportunities where organizations can start using Gen AI and quickly demonstrate its value to the business.
• Find areas where Gen AI’s use can be expanded once introduced.
• Following these steps, organizations can understand whether Gen AI can help and where Gen AI will have the greatest impact.

Summary

According to PwC’s August 2023 Pulse survey, 65% of industrial leaders said they are either already training employees on new technologies such as artificial intelligence and Gen AI, or Plans have been made.

To expand the use of Gen AI, adoption needs to occur throughout the organization. As with any new technology, to achieve this, organizations need to ensure that their technology deployments are easy to use. This way, users with different digital skills can use the technology. Additionally, the solution must be integrated into normal workflows.

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