What should I do if the buyer pays the wrong amount when buying coins on OKX?

What should I do if the buyer pays the wrong amount when buying coins on OKX?

What should I do if the buyer pays the wrong amount when purchasing digital currency on OKX? This is a concern for many digital currency traders. PHP editor Yuzai will give you a detailed answer: When a buyer pays the wrong amount, he must first contact the customer service team in a timely manner to provide relevant transaction information and explain the situation. Customer service will then assist with processing and issue refunds or adjustments if necessary. In addition, it is recommended to carefully check the transaction information when purchasing digital currencies to avoid similar problems.

1. Overpayment

1. Order uncompleted status

Once you have completed the payment and clicked [I have completed the transfer], but the seller has not released the digital assets, The order is still pending. If you realize that your payment limit has been exceeded, you can use the instant messaging system to contact the seller to negotiate a refund.

If the two parties cannot communicate effectively, please immediately file a complaint or contact online customer service. You can click on the following steps to operate: Enter the "Buy Coin-C2C Coin Buying" page, select the relevant order, click "Need Help", select "Others", then contact the seller or initiate an appeal and submit an appeal. Our specialists will quickly intervene to handle your situation.

##2. Order completed status

After you make the payment and click [I have completed the transfer], and the seller has released the coins, the order has been completed. If you find that you have overpaid, please click on: Buy Coins-C2C Buy Coins- Select a specific order-Need help-Others-Contact the seller/Initiate an appeal-Submit an appeal. After submitting the appeal, a specialist will quickly intervene to handle it for you.

#In addition to submitting an appeal, you can also open On the Ouyi App homepage, click the personal center icon in the upper left corner - [Help Center] - [Online Communication], send "Manual Customer Service", select "Buy and Buy Coin Questions", then wait to switch to manual customer service, edit and send your question.

## 2. Underpayment

After you pay and click [I have completed the transfer], if you find that you have underpaid, you can contact the other party through the IM system. If the seller agrees to make up the payment and continue to close the order, you can follow the payment amount bound by the other party on the platform. The payment method is to make a replenishment, and then the seller releases the coins.

If the seller does not agree to make up the payment and continue to place the order, you can contact the seller for a refund. After confirming that the payment has been received correctly, please cancel the order and place a new order. If you cannot contact the seller, please click the [Appeal] button at the bottom of the page or the online customer service immediately after 5 minutes, and a specialist will assist you.

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