OnePlus President explains system update strategy: four years of smooth experience is better than long-term maintenance

In today's smartphone market, system update services have become an important criterion for measuring the attention of mobile phone manufacturers to their products. Currently, only two giants, Samsung and Google, have committed to providing Android system updates for up to seven years for their flagship models, the Galaxy S24 series and Pixel 8 series. In contrast, OnePlus's system update commitment for its new flagship OnePlus 12 is more conservative, with only four years of system updates and an additional year of security updates. This move may cause users to worry about the long-term support capabilities of OnePlus phones. However, it should be noted that system update services are only one aspect of measuring the degree to which mobile phone manufacturers pay attention to user experience. Other factors such as hardware performance, software functions, and after-sales service are equally important. When choosing a mobile phone, users should comprehensively consider all factors to meet their needs and expectations.

Regarding this difference, OnePlus President Kinder Liu recently accepted Tom's Guide gave an in-depth explanation during the interview. He emphasized that simply extending the system update time is not a panacea, and ensuring a smooth user experience is also crucial. Kinder Liu used a vivid metaphor to illustrate this point: If the mobile phone is compared to a sandwich, then the software is the filling, and the hardware is the bread that carries the filling. He pointed out that although some manufacturers claim to provide system updates for up to seven years, they fail to mention the possible decline in hardware performance after four years. Once the hardware performance cannot keep up, even if the system continues to be updated, the user experience will be greatly reduced.

It is understood that OnePlus focuses on product design, especially the actual use experience. In order to ensure that OnePlus 12 and 12R still have excellent performance after long-term use, OnePlus worked closely with TÜV Rheinland SUD in Germany to conduct rigorous multi-year use simulation tests on these two mobile phones. Based on the test results, OnePlus solemnly promises to provide users with a four-year "fast and smooth" performance guarantee.

In addition, Kinder Liu also specifically mentioned the aging problem of mobile phone batteries. He pointed out that as the use time increases, the battery performance of mobile phones will inevitably decline. Therefore, when other manufacturers claim that their mobile phone system updates can support up to seven years, consumers also need to consider the reality that the battery may not last that long. This means that even if the phone's software system remains supported and updated, the battery may need to be replaced or recharged more frequently to maintain good battery life. This is a factor consumers need to weigh when buying a phone.

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