The online display shows that there are no train tickets left, but the self-service ticket vending machine does? 12306 Technical person in charge answers

News from this site on February 6. According to China Railway’s official WeChat account, on February 6, the railway Spring Festival Transport entered the 12th day, and passenger flow remained high. National railways are expected to send 12.9 million passengers, with additional passengers 1789 trains. Railway departments in various regions have coordinated to deal with low-temperature rain, snow and freezing weather and ensure passenger travel services, and continue to increase transport capacity in areas and lines where the weather has improved to meet passenger travel needs to the greatest extent.

▲ Picture source: China Railway official Weibo, the same below

In response to recent reports from netizens that "the display of train tickets purchased through online channels There is no remaining ticket, but the self-service ticket vending machine shows that there are remaining tickets." The technical director of Railway 12306 introduced that the ticket source and ticket library of the 12306 website and the self-service ticket vending machine are the same, and there is no reservation for the self-service ticket vending machine. Separate ticket amount. The remaining ticket information changes dynamically. Due to the network environment, in extremely rare cases, the number of remaining tickets in different ticket sales channels may occasionally be displayed out of sync.

The railway department reminds passengers that the Railway 12306 website (including the client) is the only official online train ticket sales platform of China Railway and has never authorized any third-party platform to sell train tickets. Passengers who purchase tickets through third-party platforms will not only encounter "traps" such as surcharges and bundled sales services, but may also be at risk of leaking personal privacy information. Passengers please be sure to purchase tickets through official railway channels, look for the 12306 official website and the "Railway 12306" official App, and confirm that the payee of the ticket is "China Railway Network Co., Ltd." to avoid subsequent refunds, You cannot receive the refund due when changing your booking.

According to China Railway’s official WeChat account, the Beijing Bureau Group Company will launch operations in Taiyuan, Shenyang, Harbin, Changchun, Zhengzhou, Xi’an, Wuhan, Shijiazhuang, etc. An additional 178 passenger trains were opened in this direction.

Shanghai Bureau Group Co., Ltd. plans to increase the number of passenger trains, including 336 through passenger trains and 192 internal passenger trains. In addition, it is also planned to reconnect 289 EMU trains.

The Chengdu Bureau Group Company actively contacted the local government, and based on the distribution of migrant workers, added 20 night high-speed trains to popular directions including Shanghai, Nanjing, Hangzhou, Shenzhen, and Chongqing.

For the convenience of passengers, refund and change windows have been added at major stations under the management of Wuhan and Guangzhou Bureau Group Corporation. In addition, they have added young volunteers at the station's service desk, ticket gates and ticket halls to provide consultation and guidance services to passengers. These measures are designed to improve service quality, make it easier for passengers to cancel or change tickets, and also provide them with better information consultation and guidance services.

Jinan and Zhengzhou Bureau Group Co., Ltd. strengthened the maintenance of station and train order. Deploy additional personnel, lay anti-slip mats, and strengthen safety guidance to ensure the safety of key locations such as platforms, entrances, and elevators.

Some stations of Nanning Bureau Group Company have set up special passages for "urgent passengers" during peak passenger hours to facilitate passengers to enter the station quickly.

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