Surface Go 4 2-in-1 notebook has been officially deconstructed by Microsoft, claiming to have 'outstanding repairability”

According to news from this site on January 4, the official public account of "Microsoft Technology" issued an article today focusing on the "high repairability" of its Surface Go 4 2-in-1 notebook, and also released a disassembly video showing the inside of the device. of replaceable components.

▲ Video source "Microsoft Technology" Bilibili official account

Note from this site that Microsoft Surface Go 4 is currently only A "commercial version" is provided. This product was released on September 21, 2023. The official mall "Intel N200 8G RAM 128G Storage Space Windows 11 Professional Edition" model sells for 4,988 yuan.

▲ Picture source Microsoft official website (the same below)

Microsoft mentioned that Surface Go 4 is more powerful than the previous generation There has been a major leap forward in terms of "repairability components". Core components such as motherboards and batteries can be replaced and repaired. Components such as "cameras", "speakers" and "SD slots" in the fuselage use non-board-mounted modules. The special design can "truly realize the maintenance purpose of 'replace whatever is broken'".

▲ "Microsoft Technology" official public account

In addition, Microsoft introduced three of its own equipment repair options in the article:

Self-service repair: Microsoft will not provide additional technical support for self-service repair, but will provide corresponding self-service repair resources, including Surface repair tool kit (Surface application and Surface diagnostic tool kit), Surface service guide and Replace components.

Microsoft Repair: Microsoft arranges for express delivery to pick up the faulty equipment and send it to a maintenance factory within the Microsoft service area for repair. Even if the device has a fault that is not covered by Microsoft's Limited Hardware Warranty or any extended warranty plan, it can be mailed in and repaired for a fee this way.

ASP Repair: Customized repair services provided by third-party service providers authorized by Microsoft. Customers can take the faulty equipment to the nearest ASP service site to obtain support services and complete in-warranty repairs.

Related reading:

"Microsoft Surface Go 4 for Business released: equipped with Intel N200 processor, starting from 4988 yuan"

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