Didi Chuxing: After overnight repairs by the technical team, Didi's ride-hailing and other services have been restored

This site has received a lot of submission feedback, pointing out that last night there were problems such as abnormal network loading of the "Didi Chuxing" platform in some areas, drivers being unable to accept orders or confirming passengers getting on the bus, and the map being unable to locate.

According to incomplete statistics, the affected area covers Hangzhou, Zhejiang, Shenzhen, Guangdong, Shanghai, Beijing and other places. Symptoms include but are not limited to abnormal access, etc. Users of this site reported that Didi’s customer service phone was turned off.

Just now, Didi Chuxing issued an announcement, announcing that Didi’s ride-hailing and other services have been restored, but other unmentioned issues are still being resolved.

After repairs made by the technical team overnight, services such as Didi’s ride-hailing service have been restored, and users can download the Didi App to use ride-hailing services. Cycling and other services are still being restored. All Qingju vehicles that can be unlocked or unlocked can be ridden for free. We hope to do more to alleviate the pressure of the morning rush hour.

On the evening of November 27th, due to a system failure, the App service was abnormal, which affected some users' travel and drivers and masters taking orders. I am very ashamed that I did not serve everyone well, and I apologize again to everyone. We have collected and sorted out relevant questions and opinions, and the explanations are as follows:

Users can use the coupons in their accounts normally. If the coupon does not take effect due to a malfunction, the user needs to pay the original price. After the system is restored, the system will automatically deduct the coupon and refund the equivalent amount (i.e. the coupon amount). Please wait patiently. If there are problems such as abnormal payment and excessive deductions due to system failure, please do not worry and wait patiently. The system will conduct unified settlement and compensation after the accident is handled.

Please note that drivers and masters will Starting from Monday night, due to system issues, the distribution of relevant rewards that have been claimed or purchased will be delayed. The platform will calculate normally and reissue payments one after another. At the same time, word-of-mouth travel points will also be calculated normally and restored to display one after another. Please wait patiently

3. Didi App invoicing service can be used normally. Didi's 24-hour customer service has deployed more personnel to answer user inquiries and do its best to properly solve the problem as soon as possible;

4. Users can participate in Didi's National Carpooling Day promotions as normal and have the opportunity to get luxury goods Che, thank you for your support of low-carbon travel. The Carpooling Planet event will be postponed.

5. Users who cannot lock their bikes during the malfunction should not worry, the deducted fees will be refunded the same way;

Please pay attention to safety when traveling during the morning rush hour. We are working hard to solve other problems not mentioned. We are deeply sorry for the inconvenience caused to the majority of users. We apologize again to everyone and we will continue to work hard.

Currently, Weibo "Didi The popularity of the topic "Collapse" continues to rise, reaching its peak in the early hours of yesterday morning. As of this website's release, the number of views on this topic has reached 280 million, with 35,000 discussions.

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