The wave of service robots is surging! Madarin, a legendary restaurant with a 40-year history in North America, joins hands with China Qinglang

Qinglang was the first to cultivate, open up and firmly occupy the catering service robot market, which is being replicated around the world. Use benchmark catering brands as a breakthrough point to demonstrate and subtly influence the "education" market, and then become an industry trend. This "story" of Qinglang service robots that was once performed in the Chinese market is now being reproduced in North America.

Founded in 1979, Mandarin Restaurant is the largest Chinese buffet restaurant chain in North America. This restaurant chain has 30 branches in Ontario, Canada and has a history of nearly half a century. Every year, the Mandarin restaurant chain serves 10 million people. In recent years, with the popularity of short videos and social networks, Mandarin's long history, unique cultural style, and extraordinary dining experience and services have attracted many Internet celebrities to check in. In addition, Mandarin also introduced intelligent service robots "Mandy" and "Manda", namely Qinglang welcome robot and delivery robot

Locally, there are 30 large-scale Mandarin restaurants that attract a large number of customers, and their style and service are excellent. Today, Mandarin has become a well-known Chinese catering brand in North America, with 90% of its customers coming from non-Chinese. Each Mandarin restaurant has an average store area of ​​12,000 to 15,000 square feet, has 300 to 500 seats, and employs hundreds of employees, with a total employee count of 3,000

Mandarin's grand and busy cafeteria has introduced Qinglang service robots. The highly intelligent services in delivery and welcome not only well meet the restaurant's operational needs at different times, but the "self-service attribute" of the robot service is unique. The sense of freedom, comfort, and elegant trendy technology have injected Mandarin with new and strong brand elements that are consistent with the tone.

Mandarin, a “giant” who has grown over nearly half a century, is worth learning from and tracing back to his origins. It is understood that in 1979, the four founders, Qiu Yingming, Qiu Hongming, Zhou Rufeng (Mrs. Qiu Hongming), and Zhang Kunzhu, formed a partnership and purchased a Chinese restaurant on Queen Street in Brampton, Ontario. The restaurant continued its previous name, which was called "Wenhua" Restaurant” (Mandarin).

Mandarin Restaurant (Mandarin) was in its early stages of business, the picture comes from the official introduction

Mandarin Restaurant was originally a restaurant that provided a la carte service. Due to its great emphasis on customer service and food quality, Mandarin Restaurant became overflowing with customers. Customers always had to queue up to wait for meals, and even Long queues continue after three increases in business area. The success of each subsequent Mandarin branch is due to adhering to the same concept as the first Mandarin restaurant, providing customers with excellent service, high-quality food and a pleasant environment. Many loyal customers have regarded dining at Mandarin as an indispensable part of their lives. Qiu Hongming said: "We treat our customers like relatives and friends. When we started our business, we remembered 80% of our old customers by their names. ”

To do a good job in catering, we must work hard on three aspects: food, service and environment, and we must keep pace with the times. Mandarin's decoration style, overall environment and cultural temperament have changed several times, and huge energy and resources have been invested in "iteration" of dining services and environment.

Mandarin can also quickly "see" trends in North America and introduces Qinglang service robots from China. "Mandy" and "Manda" wearing customized uniforms are not only popular with dining customers, but also frequently posted on social networks. "Out of the circle". This also gives us a glimpse of the reason why Mandarin can endure and continue to exude charm.

In Mandarin Restaurant, the robot Mandy mainly welcomes guests at the entrance (Welcome to Mandarin Restaurant!), leads guests to different dining rooms, and the overhead advertising screen displays Mandarin’s current promotional dishes and drinks, etc., and sings happy birthday to guests. A heartwarming scene that often appears in the Mandarin restaurant: children are curious, chasing, and circling Mandy, vying to take photos with Mandy.

The robot Manda is mainly responsible for multi-point delivery in the restaurant. In a restaurant where people come and go, functions are divided and constantly "changing", Manda can cope with various complex situations, and the delivery is orderly. The good operation day after day proves that the robot delivery is smart enough, highly reliable and trustworthy. "new employees".

At the Mandarin restaurant, Manda is able to complete the following tasks perfectly:

1. Replenish dishes from the kitchen to the buffet, and then transport the empty plates from the buffet back to the kitchen sink; 2. Transport takeout orders from the kitchen to the takeout pickup area; 3. Transport drinks from the bar to different dining rooms to the guests, and then return the dirty cups to the bar area; 4. Manda can also sing happy birthday to the customers, and at the same time send birthday cakes and surprises, etc.

Qinglang Intelligent is a leading company in the field of commercial service robots in China and the world. It attaches great importance to dining environment, service and customer experience, and has very strict requirements on partners. Over the years, Qinglang has maintained its No. 1 market share position in China, the birthplace of service robots, thanks to its in-depth cultivation and accumulation of service robots in the early stages of the industry. Qinglang is based on advanced artificial intelligence and scene-deep adaption of robotics technology, and continues to accept feedback, growth and evolution through deployment by a large number of merchants and enterprises. After verification in the Chinese and global markets, Qinglang's service robots have been recognized for their highly intelligent experience, reliability and comprehensive brand quality. At some point, they have become a benchmark brand, thus achieving explosive growth

The cooperation between Mandarin, a famous North American catering brand, and Qinglang is achieving a new period of magnificent growth.

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