Venkat Achanta On TransUnion's Platform Transformation And AI Ambition

TransUnion's CTO, Ranganath Achanta, spearheaded a significant technological transformation since joining the company following its Neustar acquisition in late 2021. His leadership of over 7,000 associates across various departments has focused on unifying the company's data and technological capabilities, recognizing data as TransUnion's most valuable asset.

Modernizing Infrastructure with OneTru

Achanta initiated a modernization program to consolidate TransUnion's diverse technology infrastructure, streamlining over 20 disparate technology stacks into a unified solution. This resulted in OneTru, a comprehensive enablement platform designed to optimize the data and analytics process. OneTru is described as a robust platform supporting streamlined products, capable of managing petabytes of sensitive consumer data, generating thousands of models, and delivering real-time insights.

OneTru's Impact and Adoption

OneTru underpins TransUnion's credit, fraud (TruValidate), and marketing (TruAudience) product lines. Its implementation has yielded substantial improvements, including a 50% increase in fraud detection with fewer false positives. The platform also powers TruIQ, a SaaS offering allowing clients to integrate their data with TransUnion's within a secure environment. Internal teams served as early adopters, providing valuable feedback for external client implementation. Currently, OneTru handles over 50 billion real-time interactions daily, serving millions of consumers and supporting hundreds of data scientists and staff.

Organizational Restructuring and AI Integration

Achanta's leadership also involved a significant organizational restructuring, including the creation of dedicated platform engineering teams for OneTru and OneDev (a development enablement platform). This involved strategic hiring, including leaders with experience at companies like Amazon. The future focus includes expanding AI capabilities within OneTru, embedding AI agents to streamline workflows, from data onboarding to model development. This aims to reduce task completion times significantly, allowing data scientists to create models using natural language prompts rather than traditional coding.

Semantic Data Organization and Future Vision

Achanta emphasizes the creation of comprehensive ontologies and knowledge graphs to facilitate large-scale reasoning, enabling seamless human-AI collaboration. The ultimate goal is to create a system where automated AI processes and human oversight work in tandem. This transformation positions TransUnion as a platform-driven, insight-focused enterprise, prioritizing customer empowerment, internal efficiency, and responsible data management.

Peter High is President of Metis Strategy, a business and IT advisory firm. He is the author of three bestselling books, including Getting to Nimble, and host of the Technovation podcast.

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