Nine ways ChatGPT helps CIOs

People may have talked about ChatGPT recently, and maybe even used this exciting new artificial intelligence tool. According to industry media reports, the number of registered users of ChatGPT reached 100 million in January this year.

Experts in the technology community believe this tool can help CIOs and IT leaders address a variety of challenges. Tod Loofbourrow, CEO of Viral Gains, said: “A programmer I know who is mildly dyslexic used ChatGPT to complete small coding tasks, comments, and documentation, and his productivity increased fourfold. Imagine Let’s see how much productivity will increase if applied to a large development team.”

Don’t think that this new technology will replace people’s jobs. As Mark Lambert, senior consultant at Netlogx, said: "CIOs should not think of ChatGPT as a replacement for humans, but as an exciting new tool that their IT teams can leverage from From solving IT problems to creating content for enterprise knowledge bases, artificial intelligence can help teams operate more efficiently."

CIOs must ensure technology investments deliver measurable business value, and ChatGPT can help them do the tedious work task. "This technology can automate repetitive tasks and provide users with instant information, allowing human employees to focus on higher-level tasks," said Tamarah Usher, senior director of strategy and innovation at Slalom.

Introduced below 9 ways CIOs are using ChatGPT.

1. Take management responsibility

Petr Baudis, chief technology officer and chief artificial intelligence architect of Rossum Company, said that ChatGPT is a very powerful artificial intelligence system out of the box, so it No extensive training or teaching is required to get up to speed and handle specific business processes. A valuable initial business application for ChatGPT should be aimed at daily tasks, such as filling out contracts. It efficiently reviews documents and supplements necessary fields with data and scenarios provided by the business. That being said, ChatGPT has the potential to quickly assume the management responsibilities of a CIO, but it's important to regularly measure the accuracy of its efforts, especially if an enterprise plans to use it on a regular basis.

The best way for CIOs to get started with ChatGPT is to take the time to master how it works in the enterprise before rapid widespread adoption. In the early stages of a technology, it's better to let it complement existing workflows under close supervision rather than reorganize around it as an end-to-end solution. It's like the interns do the "busy work" while the staff keeps an eye on it to make sure everything goes smoothly. What's more, staff are on hand to deal with any complex issues.

2. Improve operational efficiency

Jorge Yinat, Ph.D. of EnterprisIO, said that chief information officers can use ChatGPT in the following ways, including:

(1) Customers Service Automation: CIOs can use ChatGPT to automate customer service interactions, reducing response times and improving customer satisfaction.

(2) Knowledge management: ChatGPT can create a comprehensive knowledge base for enterprises to help employees access information quickly and easily.

(3) Employee training: CIOs can use ChatGPT to provide on-demand training and support to employees, improving efficiency and reducing the need for on-site employee training.

(4) Virtual Assistant: ChatGPT can be integrated into enterprise systems to provide employees with virtual assistants that can answer questions, provide suggestions, and complete tasks.

These are just a few examples of the many ways CIOs can use ChatGPT to drive business value and improve operational efficiency.

3. Help improve customer experience externally and serve as a digital assistant internally

Stanley Huang, co-founder and chief technology officer of Moxo, said that from the outside, ChatGPT and other generative Artificial intelligence will revolutionize customer experience. Between self-service portals and private relationship management, AI-powered bots can assist with repetitive documents, questions, and form submissions. At the same time, humans can focus on their highest-value tasks and conversations. This is especially true in high-touch industries such as finance, legal, or healthcare, where customers demand the convenience of digital technology without sacrificing the personalization that comes with human interaction.

Internally, ChatGPT can be a practical digital assistant to assist the company's business operations and enable the company's employees to move toward a common goal. While human attention may wane during meetings, AI is always listening and can provide project owners with suggested action items. Because ChatGPT can collect answers from conversations, CIOs can use it to inform future conversations and provide better experiences for customers and partners.

ChatGPT is a revolutionary technology, just like the Internet emerged 30 years ago. But to be clear, being an assistant who can make suggestions is more effective than being the sole decision-maker who can take action. If CIOs and CTOs can harness its power, they will have a knowledge base that can create more customer-centric experiences and unlock the full potential of their employees at the lowest cost to the business.

4. Reduce communication barriers

Pablo Alejo, general manager of West Monroe’s product experience and engineering laboratory, said, “ChatGPT and other generative artificial intelligence tools create new opportunities for people by reducing communication barriers. new ways to connect. As a result, CIOs have the opportunity to fundamentally rethink the tools they use for employees and customers. Tools such as chatbots powered by generative AI will enhance self-service capabilities and reduce the cost of service for enterprises. , improve workforce efficiency, improve strategic thinking, and communicate effectively."

5. Simplify business inquiries

Chetna Mahajan, chief digital and information officer at Amplitude, said, "For lean engineering teams For startups or startups, creating clear, actionable documentation for business systems and processes can be a significant challenge. I hope we see more CIOs leveraging ChatGPT to generate documentation about business processes, technical design and Training, writing requirements, inserting code comments, and creating test cases. Not only will this speed up delivery, but it will also significantly reduce the time to value for the enterprise. Business queries often make up the majority of support tickets. Now, teams can respond to these with ChatGPT problem and spend more time on larger business transformation projects rather than day-to-day operations."

6. Human-machine collaboration

Co-founder and Chief Strategy Officer of Alation Aaron Kalb says, “Perhaps the most promising immediate opportunity for businesses is a collaborative human-machine model of marketing copywriting, like a kind of ‘GPT sandwich’ with added bread: a human writer writes a short prompt, and ChatGPT writes Multiple drafts of a longer test, and then humans acting as reviewers and editors, saving a lot of time.” Enhance people's creativity. But the final review step is crucial. Let ChatGPT write a thousand-word white paper in seconds, saving a lot of time. But without the human element, you might recommend a competitor's product instead of your own, or go off topic.

7. Summarize and synthesize data

Dr. Bonnie Holub, chief architect and partner at Infosys Consulting, said, “The real power behind ChatGPT is its ability to effectively synthesize large amounts of data. Carefully exploiting this capability can produce powerful results. For example, non-mission-critical applications such as pair programming of colleagues, summarization of large repositories, rewriting technical material into a more readable form, generation of test scripts 8. Help determine KPIs and budgets Rachel Shehori, vice president of engineering at Optimove, said, "ChatGPT can help define a successful IT organization KPIs. Based on the current state of IT operations, it can provide insights into headcount and other data points. It can also help create personalized contracts for customers to ensure customer and business success.

Many businesses Need help with budget and cost estimates, traffic and expected growth, and exploring existing licenses and subscriptions that are often redundant. ChatGPT can help identify better or cheaper alternatives."

9 , Improving IT Systems

Steve Orrin, chief technology officer of Intel Federal, said, "ChatGPT and similar algorithms are changing the way we interact with IT systems and applications. It can be used in simulation and training environments, code reviews and analysis, translation and localization, and serves as a very powerful search tool that can help analysts correlate intelligence and disparate data points. It can even synthesize and generate reports based on preliminary analysis."

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