Long-term considerations for RPA implementation roadmap

The main reasons why many companies invest in Robotic Process Automation (RPA) include streamlining internal business process automation plans and solving process inefficiencies and bottlenecks.

Automation remains one of the fastest-growing enterprise software categories, with research firm Gartner predicting in a recent report that global RPA software revenue will grow nearly 20% over last year.

While RPA solutions have traditionally focused on automating tasks through screen scraping, today’s modern RPA solutions focus on an API-first approach to process automation.

At the same time, RPA vendors are continuously enhancing their API integration capabilities, providing customers with user interface-based screen scraping and API-first integration capabilities.

Varsha Mehta, senior market research specialist at Gartner, said: "Vendors are focusing on evolving their RPA offerings into a broader automation platform with complementary technologies, such as for process automation, monitoring and improvement. Process mining and task mining, and broad integration capabilities."

She explained that RPA adoption depends on the needs and priorities of the enterprise, whether process automation and improvement is an initiative, or achieving operational efficiencies. and productivity improvements, then RPA should be considered as one of the potential technologies to help achieve these goals.

She said: “RPA plays a vital role in driving the trend of hyper-automation, a discipline that helps combine several technologies in a carefully orchestrated manner to deliver end-to-end, Intelligent, event-driven automation."

Mehta noted that competitive vendors are increasingly extending their RPA offerings into a more advanced automation platform that includes a variety of growth-enhancing Hyperautomation technology.

This includes low-code/no-code, process mining, task mining, decision modeling, intelligent business process management (BPM or iBPMS), integration and API capabilities, as well as their existing RPA products.

She said: "With these continuous additions and technology improvements, vendors are envisioning a comprehensive hyper-automation technology support platform in the near future."

Developing a long-term plan for RPA Plan

Ted Kummert, executive vice president of product and engineering at UiPath, said RPA should be viewed as a long-term capability designed to empower enterprises to strategically develop and add business value.

This is a journey that can start small in one department or division and grow organically across the business as additional ideas are formed and the business’s vision of the potential of automation is realized.

He said RPA can clear backlogs, create new capacity, free up resources and improve data quality by integrating software robots into workflows.

Kummert said: “This is a truly transformative technology that can reduce or eliminate manual tasks and enhance creative, high-value work. Digital transformation is often talked about, but many times it may not live up to its promise. Goal. Automation is the driver of true digital transformation."

Adam Glaser, senior vice president of engineering at Appian, said many enterprises use an automation technology to add third-party capabilities in a patchwork manner to achieve complex end-to-end functionality. End-to-end process automation.

He said: "For now it works and generates some short-term value, but the patchwork is not seamless and this automation strategy is not sustainable."

When enterprises plan to adopt RPA , all automation needs should be taken into account and ensure RPA is viewed as part of the larger strategy.

Glaser explains: “Typically, key IT decision-makers lead this effort, but business executives should also be involved. Automation impacts business as much as technology, so when RPA is used with We see RPA most successful when combined with business process optimization and engaging both business unit leaders and process owners.”

Let RPA training run across the enterprise

Kummert said that enterprises should not ignore Another factor is the training of RPA practitioners and business users who will be involved in the expansion of automation across the business.

He noted that the most successful customers are those who think top-down about what they want to achieve, set bold goals, and identify strong use cases.

He explained: “Uber is a good example of a company that first automated UiPath in its finance department and then in more departments. So far, Uber has With more than 100 automated production systems, this saves the company approximately $10 million annually. Uber achieved a 350% return on investment in one year.”

RPA improves accuracy and reduces labor Task

Jesse Coomber, vice president of operations at smart home and small business security specialist ADT, explained that RPA can help companies reduce manual interactions between field technicians and operations staff.

Coomber explained: “Once the technician completes the installation, instead of calling a human customer service, they will use the chatbot to perform all the inspections and tests that the human previously performed. Once completed, the robot will Return confirmation number."

He said that there are also projects currently introducing RPA for customer self-service functions, including system inspection/diagnosis, system/device restart and battery replenishment.

He explained: “Our RPA journey began two years ago with a solution designed to increase the value-added time of finance staff, call center agents and technical staff, and improve the productivity of customer service and technical staff. "We want to increase the speed and accuracy of information and improve the quality of exception auditing and compliance identification." Coomber said other goals are to increase operational efficiency and improve employee engagement as repetitive tasks are reduced. He also sees RPA implementation playing an even greater role in the future.

We will use this technology to integrate our systems together to achieve seamless collaboration, which includes equipping all our operations and technical staff with RPA digital assistants to help them provide services throughout the day. Providing services to our customers.”

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