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We explain how to create a FAQ using ChatGPT! For internal FAQs and customer service

William Shakespeare

May 16, 2025 am 05:19 AM

This article will explain in detail how to create a FAQ using ChatGPT. We will introduce how to maximize the potential of ChatGPT, including specific steps and examples, to create FAQs that will help you improve customer service efficiency. By comprehensively explaining the advantages and disadvantages of automatically generating FAQs using ChatGPT, as well as points to be careful about, we will contribute to improving the quality of customer support and, ultimately, to improve business efficiency.

Click here for more information about OpenAI's latest AI agent, OpenAI Deep Research ⬇️ [ChatGPT] What is OpenAI Deep Research? A thorough explanation of how to use it and the fee structure!

table of contents

How to create a FAQ using ChatGPT

1. How to create a FAQ from past inquiry history

2.How to request ChatGPT to create a whole FAQ

Advantages and disadvantages of using ChatGPT to create FAQs

Tips for creating FAQs in ChatGPT

Verification of information accuracy

Protecting Data Privacy

summary

How to create a FAQ using ChatGPT

There are two major approaches to creating FAQs using ChatGPT.

Create a FAQ from past inquiry history: Enter past questions from users into ChatGPT and generate the appropriate answer. This method allows you to efficiently create FAQs that reflect real customer needs.
Fully outsourcing to ChatGPT: Provides an e-commerce site overview, service content, product information, and more to ChatGPT, automatically generating expected questions and answers. It's a way to significantly reduce human resources.

Here we will explain the scenarios that are intended to run e-commerce sites.

1. How to create a FAQ from past inquiry history

Past enquiries history is very useful for understanding customer interests. Gather information from any data source, including ticket systems, emails, chat history and more.

Example instructions for ChatGPT:

<code>添付ファイルの問い合わせ履歴を読み込み、関連する内容ごとにグループ化してください。各グループから1つの質問と回答を生成し、結果を出力してください。</code>

ChatGPT will follow these instructions to automatically generate FAQs. An example of the generated FAQ is shown below.

We explain how to create a FAQ using ChatGPT! For internal FAQs and customer service FAQ based on past enquiries history

By utilizing past enquiries history, you can efficiently create FAQs optimized for your customer needs. ChatGPT extracts important information from a vast amount of data and automatically generates the right question/answer pairs.

2.How to request ChatGPT to create a whole FAQ

This method involves ChatGPT to create the entire FAQ. Enter the body data of the site, etc. into ChatGPT and use the prompts below: Please write the situation you expect in XX.

<code>これは〇〇サイトの本文です。この内容に基づいて、FAQを5つ作成してください。</code>

ChatGPT automatically generates FAQs based on this prompt. An example of the result is shown below.

We explain how to create a FAQ using ChatGPT! For internal FAQs and customer service Results of creating FAQs using ChatGPT

In this way, by providing the main text to ChatGPT and requesting FAQ creation, you can create FAQs efficiently.

Advantages and disadvantages of using ChatGPT to create FAQs

Creating a FAQ using ChatGPT has its advantages and disadvantages.

merit

Efficiency: Create large amounts of FAQs in a short amount of time.
Cost reduction: We can expect cost reductions by reducing human resources.

In addition, ChatGPT can be used to improve business efficiency in a variety of ways, such as creating minutes, summarizing internal documents, and creating emails.

Related information:

[Use to create emails] ➡️ChatGPT makes email creation more efficient! Explaining examples of prompts and points to be careful about

[Summary and analysis of internal data] ➡️How to make ChatGPT learn about your company data! We also explain security and examples of use

Disadvantages

Security risk: There is a risk of customer data leakage. Appropriate security measures are required.
Quality instability: Due to automatic generation by AI, there may be variations in quality. Regular review is required.

Related information:

➡️What are the security risks of ChatGPT? Explaining measures based on actual cases

➡️What are the problems with ChatGPT? Explaining the risks and impact on society

Tips for creating FAQs in ChatGPT

Verification of information accuracy

The output of ChatGPT can contain errors (halcination). It is necessary to carefully examine the content with a human eye and check the accuracy of the information.

Related information: What is halcination? Explaining the causes, risks and countermeasures

Protecting Data Privacy

To ensure the security of customer data, you must comply with data protection rules and take appropriate security measures. Take advantage of ChatGPT's opt-out feature to protect your privacy.

Related information: ➡️What is ChatGPT opt-out? How to set up to prevent input data from being trained

When using ChatGPT to create FAQs, it is important to fully understand and put these points into practice. By ensuring accurate information and protecting user privacy, we can provide reliable FAQs.

summary

Creating FAQs using ChatGPT is an effective way to improve customer support. With proper operation and management, maximize your potential, increase customer satisfaction and ultimately contribute to corporate growth.

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