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Why can't I upgrade to ChatGPT Plus? Explaining how to deal with it

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May 16, 2025 am 05:00 AM

ChatGPT Plus upgrade failed? Detailed explanation of the causes and solutions

ChatGPT Plus is a popular paid subscription plan that offers powerful features that are not available for the free version. However, during the upgrade process, various reasons may cause the upgrade to fail. This article will clearly explain the main reasons for the upgrade failure and the corresponding solutions to help you resolve the error and make full use of more features of ChatGPT.

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Table of contents

Causes of ChatGPT Plus upgrade failure

Browser issues

ChatGPT locale setting issue

New user registration is suspended

Solutions to the ChatGPT Plus upgrade failed

Change the locale settings

Check out OpenAI official website and social media

Still can't solve: How to contact OpenAI

Summarize

Causes of ChatGPT Plus upgrade failure

Here are some common reasons why ChatGPT Plus upgrade failed:

Browser issues

ChatGPT recommends using Google Chrome, Microsoft Edge and Firefox browsers.

Using non-recommended browsers such as Brave and Safari may cause the inability to select the My Plan button to jump to the plan change page, thus making it impossible to upgrade.

[Related articles] ➡️【Detailed explanation of how to use ChatGPT browser! Recommended practical extensions】

ChatGPT locale setting issue

It is reported that if the locale (language setting) is in Japanese, you may not be able to jump to the ChatGPT Plus upgrade page.

In addition, errors in the failure to use of the plug-in feature that ChatGPT Plus can also be related to the locale .

[Related Articles] ➡️【ChatGPT plug-in cannot be used! Detailed explanation of the error solution]

New user registration is suspended

Around November 2023, OpenAI temporarily suspended new user registration for ChatGPT paid version of "ChatGPT Plus" due to the surge in users. This is because the surge in users exceeds OpenAI's carrying capacity.

During this time, ChatGPT Plus upgrades will also be restricted. OpenAI takes this measure to maintain the service quality of existing users.

We temporarily suspend new ChatGPT Plus registration:(

The surge in users of developers has exceeded our carrying capacity in the future, and we want to ensure that everyone has a good experience.

When the subscription reopens, you can still sign up in-app to receive notifications.

— Sam Altman (@sama) November 15, 2023

Solutions to the ChatGPT Plus upgrade failed

Here are the specific solutions when encountering an upgrade error:

When you encounter an error, try the following:

Log in using another browser

As mentioned earlier, the ChatGPT web version recommends using Google Chrome, Microsoft Edge, and Firefox browsers. So, check the browser you are currently using.

If you are "using a recommended browser but still unable to upgrade", it is recommended that you try to log in again using another browser. For example, if you are using Chrome, you can try to log in again using Microsoft Edge.

Change the locale settings

If the locale (language) is the cause of the upgrade failure, you can:

Change to another language first, and then upgrade;
Then change the language settings you want to use.

Here are some graphic instructions on how to change the language settings:

! "Local Settings" refers to the country display settings in ChatGPT dialogue. Including the language used, the method of representing date and time, the unit of currency , etc.

The locale changes the format of the language, date, and time used (date is before or after).

How to change locale to English

Click on the username in the lower left corner of the ChatGPT screen ChatGPT Home Page
Click "Settings" Select Settings
In General, select English from Language (Alpha) or Locale (Alpha) Regional setting interface

Use the above steps to change the locale settings. After the changes, it is recommended that you close the ChatGPT tab and revisit it.

If you cannot upgrade to ChatGPT Plus, it is recommended that you check OpenAI's official website and social media account for relevant information.

Especially when an upgrade new user registration is suspended or other error occurs, the official announcement may be posted on X (formerly Twitter).

Please check the following accounts: OpenAI Official Account Mr. Sam Altman (OpenAI CEO) account

These accounts may publish the latest information about ChatGPT Plus health and new user registration pauses. Regular inspections can help you understand the reasons for the upgrade failure and future prospects.

Still can't solve: How to contact OpenAI

If you still cannot upgrade to ChatGPT Plus after trying the above method, you are advised to contact OpenAI directly. OpenAI provides the following two support methods:

Help Center: Visit the OpenAI Help Center to consult through chat.
Email: Send an email directly to the OpenAI support email (support@openai.com) for consultation.

However, OpenAI support does not currently support Chinese, so you need to use English when consulting. If you are not good at English, you can use translation tools such as Google Translation or DeepL to translate your question into English before sending it.

Summarize

This article introduces the reasons and solutions for the failed upgrade of ChatGPT paid version "ChatGPT Plus".

The main reasons include the surge in users, which has caused OpenAI to suspend new user registration and account locale settings.

The solution includes viewing the latest information on OpenAI official website and social media and contacting OpenAI directly. You need to use English when consulting, and it is recommended that you use translation tools.

It is expected that ChatGPT and ChatGPT Plus users will grow further in the future. OpenAI will strive to scale the server and run stably to meet the needs of users. Please keep an eye on the latest information and continue to use ChatGPT.

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