Home > Article > Software Tutorial > What should I do if my Steam account has been stolen and my email address has been changed? What should I do if my Steam account has been stolen and my email address has been changed?
What should I do if Steam is stolen and my email address is changed? Recently, a user asked this question. Steam is a game platform used by many users. It has a lot of high-quality game resources. Some users have had their accounts stolen while using it. Is there any way to recover it? In response to this problem, this article brings detailed methods to share with everyone.
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Even if the email address is changed, the security performance of Steam cannot be underestimated. With the TOS mechanism, even if the binding information is changed, it can be remedied.
You can try to use the initial email address to retrieve the account, lock the account (freeze) to retrieve it, and appeal for account retrieval.
Lock account (freeze)
The method is important! After being locked, the account cannot be purchased or connected to the game server. During the freezing period, gifts, transactions, activation serial numbers and other operations cannot be performed. Lock the account first to avoid property transfer and reduce losses.
Account Complaint
Prepare to complain about the account: If you remember the initial email when registering a Team account, make sure the initial email is safe, or find a clean and safe email. First, check whether the mail forwarding function of the mailbox is turned on: if forwarding is turned on and forwarded to other mailboxes, the mailbox is not secure and pirates can view the received mails in real time, so this function needs to be turned off.
Steam was stolen and even the bound email address was changed. The verification code cannot be received during the appeal retrieval process.
Method 1:
1. Select "I can't log in" on the login interface. In the pop-up interface, select "My account has been stolen and I need help recovering my account".
2. Then in the account retrieval interface, select Change my password at the bottom, then enter your steam username (remember not to enter your email address) and click OK. 3. Then select the second item on the account interface. I no longer use the previous address, and click I forgot my password below. 4. In the pop-up appeal interface, enter the email address and other information registered for the first time. If you can upload the previous background interface, the effect will be better.5. Wait a few working days to recover the stolen Steam account.
Method 2:
1. Collect consumption screenshots of previously purchased games and check them from WeChat bill, Alipay bill or UnionPay card.
2. Register a new account, go to the Steam homepage, click "Help" and select "Steam Customer Service".
3. Then click "Contact Steam Customer Service", explain to customer service how the account was stolen, provide stolen account information and screenshots of consumption records, and submit it to customer service for processing.
4. Finally, we only need to wait 2-3 days to get a reply, and then your mailbox will receive an email from steam. In the email, you will find the account and password you retrieved, and then You can log in and use it.The above is the detailed content of What should I do if my Steam account has been stolen and my email address has been changed? What should I do if my Steam account has been stolen and my email address has been changed?. For more information, please follow other related articles on the PHP Chinese website!