Home > Article > Software Tutorial > What to do if the teamviewer partner is not connected to the router
Faced with the problem that TeamViewer cannot connect to the router, PHP editor Baicao has specially brought you detailed troubleshooting instructions. This article will provide comprehensive solution steps for this common failure to help users quickly troubleshoot the problem and restore the connection. Continue reading below to get effective ways to fix TeamViewer not connecting to your router.
1. Log in to teamviewer.
Click My Partner to view the previously saved controlled client list. If it is new, you can click on the upper right to add a new controlled client ID and password.
3. Click on the controlled terminal that needs to be connected. If there are multiple controlled terminals in an offline network environment, you can try to connect to other controlled terminals to see if the problem is correct. Same problem exists.
4. In addition, if the problem is caused by the teamviewer software itself, check whether the problem is caused by the version of teamviewer and whether the software versions of the controlled terminal and the controlling terminal are consistent.
5. If there is a problem with the official software protocol, it will usually be repaired in a day or two. If this problem persists, you can check the router settings, such as enabling the UPnP function. Allow customers within the LAN to set up port forwarding on the router.
6. If you are eager to connect and cannot find a way, you can temporarily use a remote control method instead.
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