Q: What is removal?

A: Delisting means that the service will no longer be listed in the seller service market (fuwu.taobao.com), but it will not affect the continued use and renewal of users who have subscribed to the service.

Q: Will delisting affect my existing users?

A: The delisting will not affect the continued use and renewal of users who have subscribed to the service, but new users will not be able to subscribe.

Q: What is freezing?

A: Freezing means that the service will not be listed in the seller service market (fuwu.taobao.com) and cannot be successfully ordered. Users who have subscribed to the service and are still within the validity period can continue to use it, but they will not be able to renew after expiration.

Q: Will freezing affect my existing users?

A: Users who have subscribed to the service and are still within the validity period can continue to use it, but after expiration, they will not be able to renew, and new users will not be able to subscribe.

Q: What is service clearing?

A: According to the delisting requirements, the service will be permanently frozen and Taobao API calls of the processed services will be stopped;

Q: What is service provider withdrawal? ?

A: In accordance with the delisting requirements, all services under the service provider's name will be permanently frozen, Taobao API calls for all services will be stopped, and the service provider's identity will be permanently frozen (the service provider's login and operation background permissions will be suspended). withdrawn), Taobao Seller Services will no longer have any cooperation with this service provider.

Q: How are points deducted for violations calculated?

A: Each service provider has an initial score of ten points, and the penalty points for violations will be cleared at 24:00 on December 31 of each year.

Q: How to lift the penalty?

A: Service providers and services that have been dealt with due to violations can only return to normal status after all their violations have been corrected and the handling period has expired.

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