service market
Q: What is the service market?
A: Taobao Seller Service Market (http://fuwu.taobao.com) is a trading market that provides various e-commerce business service products for large Taobao sellers, currently including online ordering and The Yellow Pages display two types of products and services. The service categories included include but are not limited to: more than 4,000 service products such as store decoration, photography, store management, marketing and promotion, data analysis, training, quality inspection, hosting, logistics and warehousing, wireless applications, finance, insurance and human resources.
Q: How do I apply for a resource slot for seller services?
A: Please refer to the page resource rules of the service platform
http://bangpai.taobao.com/group/thread/289146-275046015.htm
Q: What are the scoring rules for evaluations?
A: Please check //open.taobao.com/doc/detail.htm?id=1035
Q: How to improve the score of the evaluation?
A:
1. Improve through the dimensions of evaluation
The evaluation dimensions of applications include: stability, ease of use, service attitude
improvement Service attitude: It is recommended to ensure that customer service is online and responds in a timely manner to help sellers solve problems and satisfy sellers as much as possible;
To improve product stability, it is recommended to use the hosting computer room recommended by Taobao (//open.taobao.com /doc/detail.htm?id=144), optimize code and interface calling efficiency during product design;
To improve product usability, it is recommended to optimize product interface design (functional arrangement, copywriting guidance, interactive controls, etc. etc.), provide user feedback portal, etc.
Improve service professionalism: It is recommended to deeply understand customer needs and provide constructive opinions and professional support
2. Modification by users To improve:
The comprehensive evaluation of applications/services consists of historical evaluations and current evaluations. The same user can modify the same service multiple times. Service providers can improve product functions and improve after-sales through communication with users. The service allows users to modify their evaluations to improve the evaluation scores of applications/services.
Q: Why are you doing this? I don’t think it’s a good idea?
A: There are more and more users coming to the seller service market to order services, and the scale of services and applications in the market is getting larger and larger. This puts forward higher requirements for both service providers and the seller service market. Only Only service providers with good quality and good services can win the initiative in future market competition. In this process, the seller service market will unswervingly encourage and support service providers with good quality and good services, and strengthen the supervision and monitoring of service providers with low service levels.
Q: Why are the three points of the assessment (stability, ease of use, service attitude) instead of others?
A: These three indicators are the most basic requirements for services and service providers. They are also easier for sellers to understand and evaluate. Based on the principle of transparency and openness, we have given priority to these three indicators. We will collect user opinions for optimization in the future.
Q: Will there be "professional negative reviewers" like the product evaluation system? How to restrain from scoring?
A: The threshold for Taobao buyer accounts is low, but the threshold for seller accounts is higher. In order to minimize the situation of brushing points and malicious evaluations, the platform has restrictions on evaluation users and valid evaluations. Only sellers have credit The evaluations of users 7 days after ordering the paid service will be included in the comprehensive score as valid evaluations. (The free version of the service does not have a comprehensive score)
Rules cannot completely prevent malicious behaviors. The comprehensive score consists of the current score and historical scores. However, when the base of evaluation users is large enough, malicious behaviors cannot directly affect the comprehensive score of the service. score. Service providers adhere to the principle of integrity and serve users with heart and quality products. We believe that reviews will only make your products stand out.
Q: How to deal with malicious negative reviews?
A: Please refer to: Regarding the Process for Handling Improper Evaluations in the Seller Service Market
Q: How to modify the application category?
A: Taobao Open Platform began to restrict the modification of application categories on the service platform on November 15, 2011. After the application passes the review for the first time, ISVs cannot modify the application categories on their own in the background. If you need to modify the category under special circumstances, please send an application to the current category contact channel according to the following template:
1. Application template
Title: [Application Category Modification]*** Application application modification category
content:
(1) Application name
(2) Taobao member name
(3) The current category of the application
(4) New categories you wish to adjust
(5) Reasons for applying for adjustment
2. Contact information for each category (please send the application to Contact information corresponding to the category)
