Ctrip: Customer service staff can return to their hometowns for one and a half months during the Spring Festival in 2025

According to news from this site on May 7, this site learned from the "Ctrip Blackboard News" WeChat public account that today Ctrip Group announced that the customer service team will fully implement the Spring Festival return home office policy. Each customer service team can implement this policy according to actual needs. . Taking the Spring Festival of 2025 as an example, employees can apply to return to their hometowns for work from December 29, 2024 to February 15, 2025. In other words, Ctrip customer service staff can return home one month in advance before next year’s Spring Festival and return to the company two weeks after the Spring Festival. Ctrip’s hybrid office will be extended to one and a half months during the Spring Festival .

Introduction to the data transfer process, this Spring Festival return home policy release is based on more than 600 employees from January 20 to March 1, 2024 Results of the return to hometown office experiment. Data shows that compared with employees who work in the company during the Spring Festival, the unit efficiency of employees who return to work in their hometowns has increased by 5.2%, employees' favorable ratings of the company have increased by 10%, and the absenteeism rate has dropped by 44%. Compared with the company's office efficiency during the first period of 2013 for employees who returned home during the Spring Festival, the company's office efficiency increased by 5.5%, and employees' favorable rating of the company increased by 22%.

To implement the first domestic enterprise to implement a mixed ownership system, data is the key. As employees of this company, you can choose to work from home every Wednesday and Friday, and 70% of employees have applied for hybrid office.

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