How to retrieve the Dragon Boat on Douyin

You can contact Douyin customer service and provide relevant information (account nickname, time of loss, identity certificate), and the customer service will assist in resetting the Dragon Boat account and use the new Dragon Boat account to log in to Douyin again.

How to retrieve Douyin’s Dragon Boat Number

If you have lost Douyin’s Dragon Boat Number, you can follow The following steps are required to retrieve it:

Step 1: Contact customer service

1. Open Douyin APP.
2. Click "I" in the lower right corner.
3. Click on the three dots in the upper right corner.
4. Select "Settings & Privacy".
5. Click "Help Center".
6. Enter "Recover Dragon Boat" in the search box.
7. Click on the article "How to Retrieve the Dragon Boat".
8. The article provides the contact information of Douyin customer service. You can contact customer service by phone, email or online customer service.

Step 2: Provide relevant information

When contacting customer service, you need to provide the following information:

• Your TikTok Nickname or account ID
• Date and time of lost dragon boat number
• Your current mobile phone number or email
• ID card or other valid identification (if necessary)

Step Three: Reset the Dragon Boat Number

After customer service verifies your identity information, we will assist you in resetting the Dragon Boat Number. You need to provide a new dragon boat number, and please note:

• The new dragon boat number cannot be the same as the previously used dragon boat number.
• The new dragon boat number must comply with Douyin’s naming standards.
• Once the Dragon Boat Number is reset, the previous Dragon Boat Number will be invalid.

Step 4: Log in again

After resetting the Dragon Boat account, use your Douyin account and new Dragon Boat account to log in to Douyin again .

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