How to contact Ximalaya FM online customer service

How to contact Ximalaya FM customer service? As an excellent radio software, Himalaya FM has rich program content to meet the needs of different listeners. If you need to contact customer service to resolve an issue or provide feedback, please continue reading the detailed guide compiled by php editor Xinyi to learn how to get in touch with customer service easily and quickly.

Instructions on how to contact Ximalaya FM’s online customer service

Mobile terminal (Ximalaya APP):

1. Open Ximalaya APP: Find and click on your phone Himalaya APP icon, launch the application.

2. Log in to your account: Make sure you have logged in using your account password or third-party authorization method in order to obtain personalized support.

3. Enter the [My Customer Service] page:

- Find and click [My] or the user avatar icon in the bottom navigation bar to enter the personal center.

- In the personal center page, find and click [My Customer Service] or the entrance with a similar name.

4. Contact online customer service:

- After entering the [My Customer Service] page, you will usually see the [Online Customer Service] option, click it.

- After the online customer service window opens, you can directly enter your questions or keywords, and the system may automatically provide relevant answers.

- If you need manual service, you can follow the prompts and enter keywords such as [manual], and the system will guide you to establish a dialogue with a real customer service.

Desktop (webpage or client):

1. Visit the Himalaya official website or start the desktop client: Open a browser on your computer to visit the Himalaya official website, or start the Himalaya desktop client.

2. Log in to your account: Make sure you are logged in so that customer service can provide you with personalized support.

3. Find the online customer service entrance:

- At the top of the webpage or in the sidebar of the client, look for related links such as [Help Center], [Customer Service], [Contact Us], etc., and click Enter.

- On the help center page, there is usually an obvious online customer service entrance, such as a floating chat icon or [Online Customer Service] button.

4. Start online chat:

- Click on the online customer service portal to open the chat window.

- Enter your questions or keywords, and the system may provide self-service answers.

- If you need manual service, follow the prompts and enter keywords such as [Manual], and wait or request to talk to a real customer service person.

Other contact methods:

If you cannot find the online customer service entrance in the app, or want to contact Himalaya customer service through other ways, you can try the following methods:

- Call customer service Telephone: Use the official Himalayan customer service hotline 400-838-5616, which provides 24-hour manual service.

- Send an email: Find the official customer service email address and send an email describing your problem.

- Social media help: Follow Himalaya’s official accounts on Weibo, WeChat public accounts and other social platforms, and make inquiries through private messages or messages.

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