How to refund Douyin recharge money

You can contact Douyin customer service to explain the reason for the refund, provide the voucher and submit the application. Qualified applications will be refunded within 7-14 working days and returned to the original payment method. It should be noted that only recharges with a recharge amount exceeding 10 yuan, recharged within 30 days, and non-WeChat and other specific payment methods can apply for refunds. Refunds are not available for illegal accounts.

How to apply for Douyin recharge refund

1. Contact Douyin customer service

• Open Douyin App, click "Me" in the lower right corner, and then click the "Settings" icon.
• In "Settings", click "Help and Feedback".
• Select "Recharge Questions" or "Other Questions".
• Select "Online Customer Service" or "Telephone Customer Service".

2. Explain the reason for the refund and provide the voucher

• Explain the amount, time and method of your recharge to the customer service staff.
• If applicable, please provide a screenshot of the recharge voucher or other evidence.
• Clearly state the reason why you request a refund, such as recharge error or inability to use the service.

3. Submit a refund application

• Customer service staff will review your application. If eligible for a refund, they will submit a refund request.
• You will receive an email or SMS notification informing you of the refund processing status.

4. Refund processing time

• TikTok’s refund processing time is usually 7-14 working days.
• The refund will be refunded to the payment method you used when recharging.

Conditions to note:

• Only those with a recharge amount of more than 10 yuan can apply for a refund.
• Refunds cannot be applied for more than 30 days after recharging.
• The following recharge methods cannot apply for refund: WeChat Pay, Alipay Pay, JD Pay, Huawei Pay, Vivo Pay, Xiaomi Pay.
• Accounts with violations or abnormal behaviors cannot apply for refunds.

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