The deposit is non-refundable. Xiaomi SU7 already has the first batch of rights protection groups.

According to news on March 29, Xiaomi Group held a grand XIAOMI event yesterday. SU7 launch conference, this new model attracted much attention from the market. At the press conference, Xiaomi founder Lei Jun made it clear that consumers are buying XIAOMI The deposit paid at SU7 can be refunded within 7 days without any reason. However, shortly after the press conference, some consumers reported that once the vehicle configuration was locked in the Xiaomi Auto APP, refunds could not be made.

It is reported that many consumers encountered difficulties when trying to refund. They found that in the Xiaomi Auto APP, the order refund option after locking the configuration disappeared, resulting in Unable to apply for refund normally. This situation quickly sparked heated discussions on social media, with many netizens saying they had encountered the same problem and questioning Xiaomi's refund policy.

#According to the editor’s understanding, Xiaomi Automobile has not yet given a clear response to consumer feedback. However, consumers have voluntarily organized a lock-in order rights protection group, hoping to fight for their legitimate rights and interests through collective rights protection. They said that although Lei Jun made a clear promise at the press conference that the deposit would be refundable, there are many restrictions in actual operation, which undoubtedly harms the interests of consumers.

Currently, this incident is still ongoing. The editor will continue to pay attention to the progress of this matter and promptly inform readers of any new developments. Here, consumers are also reminded that when purchasing any goods, they should understand the relevant return and exchange policies in detail to avoid unnecessary disputes.

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