China Express Delivery Association: The new express delivery regulations do not require door-to-door delivery, just reach an agreement with users

This site reported on March 16 that the revised "Express Delivery Market Management Measures" will come into effect on March 1. It mentions that "express delivery must not be left in the post station without permission, and companies and individuals must not refuse to accept electronic invoices", etc., which has triggered netizens Hot discussion. In this regard, Ding Hongtao, director of the Legal Affairs Department of the China Express Association, accepted an interview with a reporter from Xinhua News Agency on the 15th to introduce the implementation of the measures and respond to social concerns.

Ding Hongtao said that express delivery services are civil performance of contracts. Whether it is door-to-door delivery or delivery to express stations or smart express boxes, as long as the express delivery company and the user Consensus is possible. The latest provisions of the measures do not require door-to-door delivery, but in response to the frequent cases of express delivery to express delivery stations and smart express boxes without the user's consent, express delivery companies are required to deliver the boxes before entering the station. Obtain user consent. Of course, the way to obtain consent is not only manual phone calls, but also includes pre-confirmation options, intelligent voice calls and other methods.

For those who deliver express packages to express delivery stations or smart express boxes without the user's consent, the Measures stipulate punitive measures for express delivery companies, including warnings, notifications of criticism, and possible fines. "Relevant penalties are targeted at express delivery companies." Ding Hongtao introduced that the postal management department will also strictly standardize law enforcement, combine punishment with education, improve the discretionary benchmarks for administrative penalties according to different regulatory scenarios, and make decisions on whether to impose penalties or not to impose penalties in accordance with the law. Decisions such as mitigating penalties and mitigating penalties ensure that the offense and punishment are proportionate and the law and principles are consistent.

According to previous reports on this site, the newly revised "Express Delivery Market Management Measures" clarifies that if an enterprise operating express delivery business has any of the following circumstances, the postal management department will order it to make corrections, give a warning or notify a criticism,A fine of not more than 10,000 yuan may be imposed; if the circumstances are serious, a fine of not less than 10,000 yuan but not more than 30,000 yuan may be imposed:

• (1) Without user consent Confirm receipt of express on behalf of others;

• (2) Use smart express boxes, express service stations, etc. to deliver express items without the user’s consent ;

• (3) Throwing or trampling on express items.

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