Can Dewu be returned? What is the process for returning Dewu?

　 Dewu APP is a very reliable online shopping platform for trendy shopping. It is still loved by everyone here, so you can find all kinds of trendy products here, which is very There are a variety of products, and you can place an order according to your own needs. The entire shopping service is very good, and you get the ultimate shopping experience. If you are not satisfied with the goods you bought and received, you want to return them. , how to operate it is quite confusing to everyone, so the editor has also prepared a specific process for you, I hope it will be helpful to everyone.

Can.

Dewu can be returned, but the return process is troublesome. You must first contact the platform customer service for operation. However, if the merchant does not allow the return, the customer service has no right to force the merchant to return the product, so you must communicate with the merchant before buying. Well, Dewu.com supports 7-day no-reason return of goods. As long as the platform's return policy is met, it can generally be returned. Before returning the goods, you need to contact customer service. After explaining the situation to customer service, contact the seller and negotiate with the seller. before you can apply for a refund.

Conditions for returning items

Dewu supports 7-day no-reason return of goods. After receipt, make sure the goods are unopened and the packaging buckles are intact (shoes) within the specified time. If it does not affect secondary sales, you can APP Find the order and apply for return independently;

After application, be sure to upload the return logistics order number within 3 days after applying for return. After the warehouse receives the returned goods, it will be inspected within 5 working days, and you will be refunded within 1-3 working days after confirmation;

About the shipping fee, Dewu will only refund the amount of the product. If the shipping fee is paid for the order, the shipping fee will not be refunded;

If a free shipping coupon is used, the platform will deduct the free shipping coupon;

In addition, you need to bear the shipping fee for returning to the platform.

Return Rules

When you go to human customer service and ask for a return or exchange, you need to give a reasonable explanation and take photos to explain any problems with the shoes.

Not all merchants support seven-day no-reason returns, so if the merchant doesn’t refund, the customer service can’t do anything about it. Be sure to ask first when buying.

If there is a problem with the shoes and you want to return them, you can ask the merchant to pay you for the postage. If you want to exchange the goods for personal reasons, you may have to bear the shipping costs yourself.

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