What should I do if I can’t find the transaction records when I buy something on Douyin?

If you cannot find the transaction record when buying something on Douyin, you can solve the problem by re-purchasing, finding the hidden transaction record and logging in again. The operation to find transaction records is as follows: 1. Open Douyin and make sure you are logged in to the account; 2. Find the "I" button in the lower right corner and click to enter the personal homepage; 3. In the personal homepage, you need to find the options related to the order; 4. In the order page, you can view the transaction records on Douyin.

The operating system of this tutorial: ios16.6 system, Douyin version 27.4.0, iphone14 mobile phone.

To find transaction records on Douyin, you can follow the steps below:

1. Open the Douyin application: First, you need to open your Douyin application, and Make sure you are logged in to your account.

2. Enter the personal homepage: On the main interface of Douyin, you can find the "Me" button in the lower right corner and click to enter the personal homepage.

3. Enter the order page: In the personal homepage, you need to find the options related to the order. Different versions of Douyin may have different interface layouts. Common locations include "Orders", "Purchase Records" and other options. Click to enter the order page.

4. View transaction records: On the order page, you can view your transaction records on Douyin. Normally, you can see the details of the order, including order number, product name, purchase quantity, transaction amount, etc. You can filter and sort as needed to better manage and find your transaction records.

If you cannot find the relevant transaction records on the order page, there may be the following situations and solutions:

No order generated: If you purchased the product on Douyin but did not When generating an order, there may be a problem with the payment process. You can try to make the purchase again and make sure the payment is successful.

Transaction records are hidden: Some users may choose to hide their transaction records on Douyin. If your transaction records are hidden, you can find relevant setting options on the order page and try to unhide or view hidden orders.

System problem: If you cannot find the transaction record on the order page and you are sure that the purchase has been made successfully, there may be a problem with the Douyin system. You can try to log out of your account and log in again, or wait for a while and try to find the transaction records again.

If you encounter difficulties during the operation or cannot find the relevant options, please refer to Douyin’s official help document or contact Douyin’s customer service support team for further assistance.

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