Why is my phone not turned off but when someone calls me it prompts me to turn it off?

The mobile phone is not turned off but when someone calls, it may be due to signal problems, call transfer, interception settings, operator problems, mobile phone hardware failure, mobile phone software failure, virus infection, prompt tone settings under specific circumstances, Network delays and signal fluctuations, international roaming restrictions, mobile phone account problems, special mobile phone settings, system update and version problems, external interference and damage, etc. Detailed introduction: 1. Signal problem. If there is no signal on the mobile phone, it will prompt that it is turned off when others call. This situation is usually caused by poor signal in the location or network failure of the operator, etc.

The operating system of this tutorial: ios16.6 system, iphone14 mobile phone.

The reasons why the mobile phone is not turned off but prompts that it is turned off when someone calls may be as follows:

1. Signal problem: If the mobile phone has no signal, it will prompt that it is turned off when others call. . This situation is usually caused by poor signal in the location or network failure of the operator. You can try moving to an open area or wait for the network to recover.

2. Call transfer: If the call transfer function is set on the mobile phone and it is transferred to a number that is powered off, when others call, it will prompt that the phone is powered off. You can check the call forwarding function in your phone settings and cancel it or forward it to another available number.

3. Interception settings: Some mobile security software or address book applications have the function of intercepting unknown calls or blocked numbers. If these functions are enabled, when dialing from a blocked number or a number in the blacklist, it will prompt that the phone is powered off. You can check the settings of your mobile phone security software or address book application to see if there are any blocking records or blacklist settings, and cancel the corresponding blocking or blacklisting operations.

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4. Operator problems: Sometimes the operator's network failure or system problems may cause the phone to prompt that it has been shut down without shutting down. This situation is relatively rare, but it is possible. You can try restarting your phone or contact your operator's customer service for help.

5. Mobile phone hardware failure: If the mobile phone has hardware failure, such as audio circuit failure, microphone failure, etc., it may cause noise, echo or other abnormal sounds during the call, prompting that it has been shut down. In this case, the phone needs to be sent to a professional repair center for inspection and repair.

6. Mobile phone software failure: Sometimes mobile phone software failure may also cause similar problems. For example, some applications may conflict or take up too many resources, causing the phone to not receive calls properly. You can try uninstalling recently installed apps or performing a factory reset to resolve the issue.

7. Virus infection: If the phone is infected with viruses or malware, it may interfere with the normal functions of the phone and even prompt it to be shut down even if it is not turned off. You can try using security software to check for viruses and remove malware.

8. Prompt sound settings under specific circumstances: Sometimes under specific circumstances, the mobile phone may set a special prompt sound to replace the turned off prompt sound. For example, when Do Not Disturb mode is turned on, incoming calls may become a silent or vibrating alert instead of the turned-off alert sound. You can check the sound settings in the phone settings and see if the relevant functions are turned on.

9. Network delay and signal fluctuation: Sometimes due to network delay and signal fluctuation, the mobile phone may prompt that it has been shut down without shutting down. This usually occurs in areas or time periods with poor network coverage. You can try calling again later or moving to a different area to check if the problem persists.

10. International roaming restrictions: When roaming internationally, due to roaming agreements and fee issues between operators, sometimes you may not be able to answer calls. At this time, a shutdown error message may be displayed. You can try to contact the operator's customer service to inquire about relevant roaming restrictions.

11. Mobile phone account problems: Sometimes there may be arrears or other problems in the mobile phone account, resulting in the inability to answer calls normally. You can try to contact the operator's customer service to check the account status and solve related problems.

12. Special mobile phone settings: Some mobile phones may have some special setting options, such as turning on airplane mode or super power-saving mode. In these modes, some functions may be turned off, resulting in the inability to answer calls normally. You can check if there are similar options in your phone settings and try turning them off to resolve the issue.

13. System updates and version issues: Sometimes mobile phone system updates or version issues may also cause similar problems. You can try to check for system updates and upgrade to the latest version, or revert to the previous stable version to solve the problem.

14. External interference and damage: External interference and damage may also cause the phone to prompt that it has been shut down without shutting down. For example, affected by electromagnetic interference, drop damage, etc. You can try to move the phone away from the source of interference and send it to a professional repair center for detection and repair.

To sum up, there are many reasons why the phone is not turned off when someone calls but prompts it to be turned off, which needs to be analyzed and solved according to the specific situation. If the problem cannot be solved by yourself, it is recommended to consult professional maintenance personnel or contact the customer service of the relevant manufacturer for further investigation and processing.

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