Exposed internal Apple memo reveals ongoing investigation into Apple Watch screen brightness issue

Apple recently issued an internal memo revealing that they are investigating problems with some Apple Watches. It is understood that these problems mainly involve the screen brightness flickering or "jumping" in the "Always On" mode

Although the memo does not explicitly state that the affected Apple Watch models are affected, but the issue appears to be most prevalent on the Apple Watch Series 9 and Apple Watch Ultra 2, which were released last month. There have been numerous user complaints about the issue on social media and Apple's support communities. The issue appears to be present on all watches running watchOS 10 versions, including the newly released watchOS 10.0.2 version

According to Apple's recommendations, service providers should not perform repairs on affected watches, but Customers are advised to keep their Apple Watch software up to date. This suggests Apple plans to provide a fix in a future watchOS update. As of now, it's unclear whether Apple has fixed this issue in watchOS 10.1, which is due to be released next week. Apple is also actively investigating another issue. That is, some complications on the watch dial, such as the activity ring, may turn pink for a period of time. This is one of the issues some users have reported online in recent weeks.

If you encounter the above issue, as a temporary solution, Apple recommends that customers can turn off "All Day Display" mode in the Settings app. This action should help reduce discomfort until Apple fixes the problem.

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