Jingdong Express launches a new service to ensure 'compensation for items not picked up within one hour' and 'compensation for overtime in the entire process'-It Industry-php.cn

Jingdong Express launches a new service to ensure 'compensation for items not picked up within one hour' and 'compensation for overtime in the entire process'

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Oct 11, 2023 pm 01:57 PM

express deliveryJD Express

According to news from this site on October 11, Jingdong Express recently announced the upgrade of its services. proposed three major services: "compensation for items not picked up within one hour", "compensation for overtime in the entire process", and "compensation for delivery not coming to your door". promise.

#According to the relevant person in charge of JD Express, "Compensation will be made if the entire process is overtime" means that when consumers use JD Express for express delivery or fresh food express, When delivering these two products, if the entire time limit is exceeded due to non-customer reasons (note on this site: such as exclusion of re-delivery, self-pickup, force majeure, etc.), JD Express will automatically issue it to the customer after the waybill is delivered. Coupons, active compensation.

"Compensation will be made if the package is not picked up within 1 hour" means that after the consumer places an order for shipment on JD Express, the courier will call the consumer within 10 minutes to confirm the order, and the delivery will be completed within 1 hour Door-to-door service within hours. If the collection information is not displayed by the appointment time, consumers will receive corresponding discount coupons and compensation coupons based on the timeout period. If the courier fails to collect or deliver the parcel according to the standard without the customer's consent, JD Express will pay a customer experience guarantee red envelope of 6 yuan.

In addition, JD Express has once again strengthened its door-to-door delivery service and expanded it to the express collection link - whether consumers receive or send items, they can enjoy delivery "without leaving home" experience.

The person in charge introduced that the service of collecting and delivering parcels without a door-to-door promise of compensation has now covered 50 cities including Beijing, Shanghai, Hangzhou, Guangzhou, Shenzhen, and Urumqi, and will be followed in the future We will also continue to expand coverage.

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