Home >Common Problem >What happens if China Eastern Airlines' real-name authentication fails?
The reasons for the failure of China Eastern Airlines' real-name authentication may be incorrect information, expired or invalid certificates, blurred or unclear ID photos, system failures or network problems, etc. Detailed introduction: 1. Information is incorrectly filled in. Real-name authentication requires accurate personal information, including name, ID number, etc. If there are errors when filling in the information, such as name spelling errors, ID number input errors, etc., it may Resulting in the failure of real-name authentication; 2. The certificate has expired or is invalid. If the identity document has expired or is invalid, China Eastern Airlines' real-name authentication system will detect it and determine it as an authentication failure, etc.
There are many situations that may occur when China Eastern Airlines real-name authentication fails. Below I will list some common reasons and solutions. I hope it will be helpful to you.
1. Incorrect information: Real-name authentication requires accurate personal information, including name, ID number, etc. If you make errors when filling in the information, such as spelling errors of your name, incorrect input of ID number, etc., the real-name authentication may fail. The solution is to carefully check the personal information filled in to ensure it is accurate.
2. Expired or invalid certificate: If your identity document has expired or is invalid, China Eastern Airlines’ real-name authentication system will detect it and determine it as an authentication failure. In this case, you will need to renew your ID or use another valid ID for authentication.
3. The ID photo is blurry or unclear: When performing real-name authentication, you need to provide an ID photo for comparison. If the photo you provide is blurry, unclear, or unrecognizable, the real-name authentication will fail. The solution is to retake or provide a clear ID photo.
4. System failure or network problem: Sometimes the real-name authentication failure may be caused by China Eastern Airlines system failure or network problem. In this case, you can try to perform real-name authentication again, or contact China Eastern Airlines customer service for help.
5. Other reasons: Real-name authentication failure may also be due to other reasons, such as system errors, data inconsistency, etc. If you encounter real-name authentication failure, it is recommended that you contact China Eastern Airlines customer service to inquire about the specific reasons and seek solutions.
It should be noted that the situations listed above are only some common possibilities and cannot exhaust all possible reasons. The specific reasons for real-name authentication failure may vary depending on personal circumstances and specific operations. If you encounter real-name authentication failure, the best solution is to contact China Eastern Airlines customer service, consult them and provide detailed information, and they will be able to provide you with an accurate solution.
To sum up, the failure of China Eastern Airlines’ real-name authentication may be caused by incorrect information, expired or invalid certificates, blurred or unclear ID photos, system failures or network problems, etc. If you encounter a failure in real-name authentication, it is recommended that you carefully check the personal information you filled in to ensure it is accurate, and contact China Eastern Airlines customer service for help. I hope the above answer is helpful to you, if you have any other questions, please feel free to let me know.
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