iPhone 12 radiation exposure scandal: Apple urges customer service to remain silent

Apple issued a statement in response to the issue of excessive radiation in the iPhone 12. According to a report by Bloomberg, Apple has informed its after-sales customer service that it will not proactively provide relevant information when handling consumer inquiries about iPhone 12 radiation exceeding the standard. This move appears to be aimed at controlling the spread of information about the issue

It is understood that France’s radiation monitoring agency ANFR recently tested the iPhone 12 and found that it had a slightly higher absorption rate (SAR) than the legal limit. . The agency subsequently notified Apple and asked them to fix the issue through a software update. In response to this accusation, Apple emphasized that the iPhone 12 has been certified by multiple international agencies and fully complies with international radiation standards, and provided relevant test results to support their claims. They also questioned the French agency's investigation

In addition, Apple also recommended that its after-sales customer service and technical support teams respond to user inquiries in a unified manner, replying that "there is currently no more content to share." Moreover, they made it clear that when buying an iPhone Returns and refunds are not supported within 2 weeks after December 12. This policy has also caused some controversy.

This incident has triggered widespread concern about the safety of cell phone radiation, especially in France. However, Apple's response to the issue seemed to emphasize the safety and compliance of their products and try to allay user concerns. However, this controversy probably requires more discussion and research to determine whether the iPhone 12. Is there any problem of excessive radiation?

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