HAS 2023 | Intelligent Operations and Maintenance Roundtable, discussing the new generation of intelligent operation and maintenance of the "30" vision

[Shenzhen, China, April 27, 2023] At the Huawei Analyst Conference held recently, Mr. Ye Rongchun, Director of the Intelligent Operation and Maintenance Business Department of Huawei’s Global Technical Services Department, met with operators, vertical industry partners and global TOP analyst institutions gathered together to share and communicate around the vision, key elements and technologies of the new generation of intelligent operation and maintenance.

[HAS 2023 Huawei Intelligent Operation and Maintenance Roundtable]

Mr. Ye Rongchun shared his thoughts on the digital transformation of operation and maintenance, intergenerational To understand operation and maintenance and its elements, Huawei AUTIN intelligent operation and maintenance solutions and practices are introduced.

1. The intergenerational evolution of operation and maintenance is the result of both business and technology drivers. In terms of technology drivers, Huawei believes that in addition to being driven by general-purpose technologies (such as AI), it must also be driven by domain technologies and even theoretical breakthroughs. Therefore, Huawei established an operation and maintenance lab to explore the reliability operation and maintenance theory of complex telecommunications networks and technologies such as Expected Demand Not Served (EDNS).

2. Digital transformation of operation and maintenance is a systematic project that requires the collaboration of 3P (Platform, Process, and People). Digital intelligent operation and maintenance platform, operation and maintenance process evolution, and operation and maintenance personnel skill transformation are all indispensable, and collaboration with Product is also critical.

3. The evolution of intelligent operation and maintenance should focus on new value creation, and service-oriented operation and maintenance is an inevitable choice. But this needs to be supported by breakthroughs in operation and maintenance theory and key technologies.

Huawei relies on its strong R&D capabilities and global service network to provide AUTIN intelligent operation and maintenance services for 170 offices around the world, covering all business scenarios such as ToC, ToH, and ToB, and continues to invest in operation and maintenance around the operation and maintenance lab. In key core technology areas, we build self-closed-loop capabilities for network and business operations based on multi-dimensional data and AI. Currently, we have accumulated 1,000 automation rules, 150 intelligent models, 300 knowledge graphs, 1,000 scenario APIs, 200 atomic capabilities and other operation and maintenance knowledge assets. And by cooperating with industry standard organizations such as TMF and CCSA, we promote the evolution of industry standards and lay a solid foundation for the development of the intelligent operation and maintenance industry.

Feng Jincheng, Vice President of HKT Digital Operations Transformation, introduced the business-oriented operation and maintenance transformation practice. During the transformation process, focusing on the three key elements of people, platform and process, full-stack monitoring, as well as NOC and The integration of SOC and the evolution to digital ISOC, while accelerating the transformation from human "using" tools to human "enabling" tools, as well as the transformation from network-centered operation and maintenance to business-centered operation and maintenance, and continuous improvement The intelligence and automation level of operation and maintenance.

Wang Yu, Director of the Intelligent Network Innovation Center of China Unicom Group, mentioned that China Unicom, guided by its self-intelligent network, has accelerated network product innovation by improving its independent research and development system and building an intelligent network operation system. Through the three-in-one method of "graded assessment, product development, and standard empowerment", we continue to operate in a two-way cycle and build an operation and maintenance system and operating mechanism for autonomous networks. In recent years, China Unicom has comprehensively launched the talent transformation of network engineers. In the future, it will continue to promote the transformation of operation and maintenance personnel into new talents such as product innovation and research and development, network operation and maintenance scenario planning, network data analysis and orchestration.

The participating analysts had in-depth exchanges on topics such as "new generation intelligent operation and maintenance" and digital transformation. They generally believed that digital transformation of operation and maintenance is an inevitable trend and a complex and arduous long-term project. First of all, innovation and evolution are needed in the operation and maintenance model and process mechanism (the accumulation of atomic capabilities such as NOC and SOC collaboration is critical); secondly, a strong digital platform support is needed to continuously improve the level of automation and intelligence.

Another key success factor for the digital transformation of operations and maintenance is talent transformation. From the practical effect, relying on organizational transformation, process innovation, large-scale professional training, and large-scale digital platforms (such as low-code platforms) The digital talent transformation attempt has achieved initial results.

Looking to the future, Huawei will continue to innovate with standards organizations, industry associations, and operator customers around standard formulation, process adaptation, technology research and development, talent development, etc., through TMF catalyst projects, joint innovation laboratories, etc. In order to speed up solution verification, jointly develop the "New Generation Intelligent Operation and Maintenance White Paper" to unify industry consensus and accelerate the evolution and development of the new generation of intelligent operation and maintenance.

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