Postal Savings Bank announces access to Baidu’s “Wen Xin Yi Yan” to provide smarter and warmer financial services

​Baidu “Wenxin Yiyan” is a generative dialogue product launched by Baidu based on the “Wenxin” large model technology. In the future, "Wen Xin Yi Yan" will be fully connected to Baidu Smart Cloud. Ecological partners can easily use the cross-modal and cross-language in-depth semantic understanding and generation capabilities provided by "Wen Xin Yi Yan" through Baidu Smart Cloud, and form More artificial intelligence products are implemented in actual industry scenarios.

Next, Postal Savings Bank will work with Baidu to carry out technological innovation and scenario incubation for banking scenarios, relying on smart interconnection and innovative interconnection to provide customers with a borderless, convenient, efficient, inclusive and inclusive , barrier-free financial services. Postal Savings Bank will give priority to internal testing of "Wen Xin Yi Yan" and carry out pilot applications of ChatGPT-like technology in the financial industry. It will conduct fine-tuning (Finetune) and interactive training based on industry knowledge, and conduct it in scenarios such as intelligent customer service, digital employees, and virtual business halls. application to further enhance customer experience. Cross-modal deep semantic understanding and generation capabilities will also help the Postal Savings Bank explore new ways of producing and obtaining information, and provide customers with more timely, more accurate, and more personalized financial information services.

As China's leading large-scale retail bank, Postal Savings Bank has nearly 40,000 business outlets and serves more than 650 million individual customers. It is positioned to serve "agriculture, rural areas and farmers", urban and rural residents and Small and medium-sized enterprises are committed to providing services to the most dynamic customer groups in China's economic transformation, and accelerating the transformation into a new retail bank that is data-driven, channel coordinated, wholesale and retail linkage, and operationally efficient. In recent years, Postal Savings Bank of China has accelerated its efforts to improve the quality and efficiency of financial services through technological empowerment. Among them, "PSBC Brain" is the Postal Savings Bank's enterprise-level artificial intelligence technology innovation platform. Through the application of artificial intelligence and other emerging technologies, it exports intelligent capabilities to business, risk control, operations, management and other fields, and continuously improves the intelligence of financial services. , digitalization and precision level.

Postal Savings Bank has rich business scenarios and a huge number of customers. As the Baidu version of "ChatGPT", "Wen Xin Yi Yan" has an in-depth understanding of Chinese. The combination of "PSBC Brain" and "Wen Xin Yiyan" will further enhance PSBC's capabilities in areas such as generative artificial intelligence (AI), open dialogue, and cross-modal semantic understanding, and continuously improve intelligent innovative applications. Efficiency brings broader imagination and development space to the development of inclusive finance, rural finance, green finance, etc.

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