Ten recommended artificial intelligence chatbot platforms​

Translator|Cui Hao

Reviser|Sun Shujuan

Opening Chapter

##Chatbots are specialized computer programs that can interact with customers via audio or text. By using artificial intelligence (AI), chatbots can simulate and chat with humans, and the best technologies tend to resemble “human-like” products. ​

More and more companies are applying AI chatbots to business processes to make them more Promote products to customers well. These chatbots can be incredibly valuable to every business, especially those looking to include customers in running their business. In addition to this, chatbots can create brand personality and bring more personalized experiences to customers. ​

Chatbots are expected to form a $1 billion market in the next few years, and most businesses will They will be used more or less. ​

There are many AI chatbots on the market suitable for businesses of different sizes, and any business that hopes to succeed can Consider leveraging them to generate value. ​

The following is an introduction to the 10 best AI chatbot platforms on the market:

1. Botsify

Botsify is one of the best artificial intelligence chatbot platforms on the market with a fully managed model. Botsify helps companies improve their Influence across multiple channels. It supports WordPress, WhatsApp, Telegram and various other platforms to create chatbots. ​

One of the main features of Botsify is that it allows queries to be transferred between bots and human agents , which helps ensure a better experience. ​

Currently,Botsify is already used by many big companies, such as Spotify, Toyota and the World Health Organization. ​

Here are some of the key features of Botsify:​

• ##There are more than 190 languages​
• Allows multi-channel chatbots​
• Can store user data ​
• Analysis and reporting functions​
• More than 100 integrated functions​

Botsifty has many advantages, such as its structure as a multi-channel platform, a dedicated account manager, and support for live chat. Still, if you want to enable advanced replies, some coding work is required.

2. Mobile Monkey

Another AI chatbot platform is Mobile # #Monkey, which is also based on a multi-channel platform. Companies can use Mobile Monkey to expand marketing to customers on platforms like Instagram, Facebook Messenger and SMS. ​

The platform allows you to set alerts through Slack, SMS, and various other apps. It also lets you integrate business applications such as email marketing. ​

The following is Mobile Some main features of Monkey: ​

• Multi-channel ​
• Instant chat switch​
• Chatbot Analysis
• SMS Marketing and Facebook Messenger chat revelations​

##Mobile Monkey is highly valued in the industry due to its multi-channel bots and superior customer support capabilities, but it takes some time to get started with the platform. ​3. EBI.AI

EBI.AI has developed an advanced Conversational AI platform, AI assistant can perform a variety of tasks. The platform provides everything you need to build conversational AI, such as live chat and integration with other systems. ​

The platform is supported by a team of experts in the fields of conversation design, linguistics and psychology, the team Every conversation the AI ​​assistant has with a customer can be reviewed. ​

Here are some of the main features of EBI.AI: ​

##Live chat
• ​
Multiple system integration
• ​##Experienced expert team
• ​Bank-level security
• ​
For those scenarios that need to handle a wide range of tasks, EBI.AI’s artificial intelligence assistant is a good choice.

4. Giosg

Giosg is another excellentchoice, it Aim to convert more traffic with potential content generation bots. It is 4x more effective than any static form of lead generation and is currently used by over 1,200 companies. It engages with the most valuable online leads by using conversational marketing, sales and support solutions. ​

The platform also provides a live chat software program that allows you to easily create and manage Interactive knowledge base. For example, you can use your customer data and past interactions to add new phrases. ​

Here are some of the main features of Giosg: ​

• ##Detailed visual report​
• Integration with CRM and marketing automation software
• for manual Images, videos, GIFs and emojis for smart chatbots​
• Lead capture forms and pop-ups ​

It’s also worth noting that the platform is easy to use and does not require any coding experience , so especially useful for those looking for a smooth implementation.

5. Chatfuel

Chatfuel is a platform that helps you build AI chatbots for Facebook Messenger and Instagram. Similar to Giosg, it doesn't require any coding, and it uses a drag-and-drop interface, making it approachable and easy to customize. Given its simplicity, this AI chatbot platform is one of the most useful for those looking to implement the technology in their company for the first time.

Here are some of the main features of Chatfuel: ​

• ##Drag-and-drop interface​
• Basic analysis ​
• Easy to set up​
• The price is low compared to other platforms​

Chatfuel offers a variety of different plans with additional features such as a dedicated account manager and bot building guidance. ​6. ProProfs Chat

#ProProfs Chat is another one that doesn’t require any coding Skills selection, it provides 7*24 hours of automated live chat software. It is specifically designed for businesses that need real-time sales and support websites. Using ProProfs Chat, you can build custom chatbots that convert leads, increase sales, and automate sales. ​

Here are some of the key features of ProProfs Chat:​

• No need to write code​
• Pop-up window , custom greetings and product tours​
• ##Anticipate customer questions and provide answers​
• Easy integration with other applications​
• Data analysis function​

ProProfs provides enterprises with a comprehensive customer support solution that is extremely cost-effective.

7. Aivo

#Aivo is an artificial intelligence chatbot platform with offices in nine countries, making it the world’s largest and One of the most successful platforms. Aivo develops bots for organizations of every size, enabling businesses to respond to customers in real time via text or voice. These bots can also be customized for each channel and adapted with appropriate automated responses.

Here are some of Aivo’s key features: ​

• ##Real-time response of text or voice​
• Adapt to different Channels​
• Easy to integrate with third-party tools​

Aivo is used by many large companies, such as Visa, Uber, General Motors and LG. 8. Imperson

AnotherExcellentAn artificial intelligence chatbot platform, Imperson enables users to create marketing and customer service bots. It supports different media inputs such as audio, text, and video, and you can use it to create bots for various channels such as Slack, Twitter, Messenger, etc. ​

Imperson’s conversational engine helps create personalization based on user profiles, customer goals and other factors dialogue. ​

Here are some of Imperson’s main features:​

##Analytical ability
• ​
Support multiple inputs
• ##Multiple channels
• ​Personalized conversation
• ​ 9. ItsAlive

As a French startup, ItsAlive improves response times to frequently asked questions, detects keywords, and passes conversations to humans when necessary. , created one of the best artificial intelligence chatbots for Facebook Messenger. ItsAlive's chatbot uses keywords it learns from users, which it can then rely on to answer future questions. While it requires more technical knowledge than other AI chatbot platforms, any non-technical user can learn the basics quickly.

Here are some of ItsAlive’s key features: ​

• Response using keywords​
• ##Automatically transfer the conversation to human customer service when necessary ​
• Short response time to frequently asked questions​

ItsAlive is also used by major companies like Coca-Cola and Johnson & Johnson.

10. Genesys DX

The last AI chatbot platform on this list is Genesys DX, which is a comprehensive agency and Robotic solutions. One of the main factors that make Genesys DX popular is its own natural language processing (NLP) technology, which helps companies build chatbots that understand customer intent without the need for keyword matching. ​

Genesys DX’s conversational AI can interpret complex language while remembering conversations background. It also responds to customers with natural responses. ​

Here are some of the key features of Genesys DX:​

• ##NLP Technology​
##Explain complex language
Enable customers to purchase products through chatbots
• ​
My own personality
• ​

Genesys DX is used by companies like Intuit and Edible Arrangements.

​Translator introduction

Cui Hao, 51CTO community editor, senior architect , has 18 years of experience in software development and architecture, and 10 years of experience in distributed architecture.

​

##Original title:

​ ​10 Best AI Chatbot Platforms​​ by Alex McFarland

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