Microsoft Teams Camera Not Working? Learn How to Fix It

Microsoft Teams is a widely used platform for collaboration and communication within organizations. Despite its effectiveness, you might occasionally face issues with the camera during calls. This guide offers a range of solutions to resolve the camera not working problem in Microsoft Teams on your computer.

Useful tip: Discover how to prevent Microsoft Teams from launching automatically at startup.

Table of Contents

• Initial Troubleshooting Steps
• 1. Enable Camera Access Through Settings
• 2. Verify if Other Applications are Using the Camera
• 3. Ensure Your Camera is Operational
• 4. Adjust Permissions
• 5. Activate Camera Access within the Teams App
• 6. Reinstall Microsoft Teams

Initial Troubleshooting Steps

Before delving into the detailed solutions below, consider these preliminary steps which might help resolve the camera issue in Teams.

• Restart Microsoft Teams – Temporary glitches, memory leaks, or conflicts with other processes can cause problems in apps. Restarting the app can often resolve these issues by returning it to a stable state.
• Restart your computer – Prolonged use of a PC can lead to software conflicts that affect app performance. A restart can clear these issues by shutting down and restarting all processes.
• Update the Teams app – Ensure your app is current by checking for updates through the three-dot menu in the Teams app.
• Update camera drivers – An outdated driver might be the culprit behind the camera error in Teams. Update them via Device Manager if necessary.
• Clear Teams cache – Clearing the cache can also be beneficial. Open Run with Win R, enter %appdata%\Microsoft\Teams, and click OK to access the Teams directory. Remove all files and folders found there.

1. Enable Camera Access Through Settings

If your computer is shared among family members, camera access might have been restricted for some applications. Confirm whether Teams has permission to use the camera.

Launch the Settings app with Win I, and go to Privacy & Security -> Camera. For Windows 10 users, navigate to Settings -> Privacy, and select Camera under App permissions.

On the Camera page, ensure the Let apps access your camera option is activated. If not, turn it on, then scroll down and enable the toggle for Microsoft Teams.

For users of the web version of Teams, click the lock icon next to the address bar at the top left of the screen. From the pop-up, select Permissions for this site.

In the Settings window, change the Camera setting to Allow using the drop-down menu.

Helpful hint: Learn how to enhance the audio and microphone quality on Windows.

2. Verify if Other Applications are Using the Camera

Only one application can use the camera at a time. If another app is currently using it, this could lead to the camera not working in Teams. Close any other apps using the camera, such as Skype, Meet, or FaceTime, before opening Teams.

If you're using an external camera, try disconnecting and reconnecting it after a short wait to see if this resolves the issue.

3. Ensure Your Camera is Operational

Test your camera's functionality with other video apps like Skype or Zoom. If you don't have these, use the built-in Windows Camera app to check if the camera feed works. If it doesn't, the camera might be faulty and need replacement.

Ensure you're using the correct camera if you have multiple connected, as selecting the wrong one can cause issues in Teams.

Interesting fact: You can transform an unused iPhone into a webcam.

4. Adjust Permissions

For the Microsoft Teams desktop client, verify that the necessary permissions are enabled.

Click the three-dot icon in the top right of the Teams app, select Settings, then go to App permissions on the left. Make sure Media (Camera, microphone, speakers) is enabled.

If using Teams via a browser, check if you've granted camera permissions.

Chrome

During a Teams video call, the browser will prompt for camera and microphone access. Accidentally denying this can prevent the camera from working with Teams.

Note: Teams for Web is supported only on Chrome and Edge browsers.

To fix this, open Chrome and go to chrome://settings/content. Under Permissions, choose Camera and select Sites can ask to use your camera.

Additionally, navigate to Settings -> Privacy and Security -> Site Settings -> View permissions and data stored across sites, and search for “teams.microsoft.com”. Ensure Camera and Microphone are set to Allow in the results.

FYI: Learn how to view and manage saved passwords in Microsoft Edge on both PC and mobile devices.

Edge

For Edge users accessing Teams, click the three dots at the top right, then Settings. In the left panel, select Cookies and site permissions. Under the Camera section, ensure Ask before accessing is enabled.

This setting ensures you are prompted to grant camera (and microphone) access each time you start a Teams video call.

5. Activate Camera Access within the Teams App

If the camera still isn't working, check if it's enabled within Teams.

Click the three-dot icon at the top right, then Settings, and go to the Devices section on the left.

In the Camera section, verify that the correct camera is selected. If not, use the drop-down to choose the right model and check the preview image.

6. Reinstall Microsoft Teams

If none of the above steps work, reinstalling Teams might solve the issue. Uninstall the app from Settings -> Apps -> Installed apps, then download it again from the Microsoft Store.

Useful tip: Explore alternative ways to uninstall apps on Windows.

If you're new to Teams, learn how to set up a new team in Microsoft Teams. Also, find or download a list of frequently used keyboard shortcuts for Microsoft Teams on Windows.

Image credit: Unsplash. All screenshots by Meenatchi Nagasubramanian

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