Fixed: Computer Restarting or Shutting Down When Printing

Is the printer causing the computer to restart or shut down? MiniTool provides you with solutions!

Have you ever encountered the problem of " the computer restarts or shuts down when printing "? Why does the printer cause the computer to shut down? How to solve this problem? This article will introduce you to the possible causes and potential solutions summarized by MiniTool.

Printers are commonly used office equipment. After connecting the printing device to the computer via a USB cable or wireless, electronic files such as pictures and documents can be converted into paper files. However, many users encounter the following problems when using the printer: the computer restarts or shuts down while printing. Here is a real example:

"My computer is Windows 10 Home. I've been using my printer for several years and no problem. The printer can be wirelessly connected, but I've been using a USB connection. In the past few days, whenever I start printing, the computer shuts down like a power surge/power outage. This happens every time. No error message."

Reasons for restarting the computer when printing

Here are the possible reasons why the computer shuts down/reboots when printing:

• Hardware issues: The printer is usually connected to the computer via a USB cable or Wi-Fi. If there is a problem with the USB port, the computer may shut down or restart during printing.
• Outdated Printer Drivers: Outdated or damaged printer drivers may cause the PC to restart or shut down when printing.
• System File Corruption: If the system file is corrupt, your computer may experience errors, including restarting the computer when printing.

Solution to solve the problem of computer restart or shutdown when printing

Here are some useful solutions that can help you solve your computer shutdown problem.

Solution 1: Unplug the power and restart the printer

Sometimes, restarting the printer can solve the problem. First, turn off and unplug the printer, wait for 30 seconds, then re-plug the printer's power and turn on the printer. Secondly, unplug the printer's USB cable and plug it into another USB port on the computer. Finally, you can try printing the file again and verify that the computer is still shut down or restarted.

Solution 2: Run the printer troubleshooter

If restarting the printer does not work for you, you can run the printer troubleshooter to detect and repair printer-related failures.

Step 1. Press the Windows I key combination to open the settings. Then select the Update and Security options.

Step 2. In the Troubleshooting section, click on the other troubleshooting program options.

Step 3. In the next window, click Printer > Run Troubleshooter .

Step 4. After the repair process is over, you need to check if the problem has been resolved.

Solution 3: Restart the printing background processor service

The Print Spooler Service is responsible for the background processing of the print job and its interaction with the printer. When you encounter the problem of "Rebooting or shutting down when printing", you can restart the Print Spooler service.

Step 1. Press the Windows R key combination, then type services.msc in the text box, and then click OK .

Step 2. In the service interface, scroll down to select Print Spooler . After that, click the Restart button to reactivate the service.

Solution 4: Update the printer driver

Updating the printer driver is also an effective way to solve this problem.

Step 1. On the taskbar, right-click on the Windows logo button and select Device Manager .

Step 2. Expand the Print Queue , then right-click the target printer and select Update Driver .

Step 3. Next, you can have Windows automatically search and install the most suitable drivers. Alternatively, you can download the latest drivers from the printer manufacturer's website and install them manually.

Solution 5: Run the system file checker

Here is how to check and repair corrupt system files.

Step 1. Use the Windows search box to open a command prompt .

Step 2. In the new window, type sfc /scannow and press Enter .

Step 3. After executing the command line, check whether the problem still exists.

Conclusion

By reading this, you should know what to do when you encounter the problem of "restarting or shutting down your computer while printing".

By the way, if you have any questions about MiniTool data recovery, feel free to send an email to [Contact Email].

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