Home > Article > Technology peripherals > JD.com further upgrades its “free door-to-door return and exchange” freight insurance service, which is expected to be fully launched by the end of August
This website reported on August 13 that in order to improve consumers’ shopping experience and provide merchants with more convenient and efficient after-sales service order management tools, JD.com launched a “free door-to-door return and exchange” service in April this year. Note on this site: The "free door-to-door return and exchange" service means that after the merchant has signed up for "freight insurance (upgraded version)" to activate the "free door-to-door return and exchange" service, the consumer initiates a return or exchange for the goods with the "free door-to-door return and exchange" logo displayed at the front desk. When requesting goods, the insurance company provides insurance services for the one-way shipping fee incurred for returns and exchanges. When the freight insurance is met (including seller's freight insurance and buyer's freight insurance), the delivery person will not charge freight to the customer when picking up the package, nor will the merchant charge freight after picking up the package. Instead, the insurance company will pay the compensation directly to Beijing Delivery , the details page will prompt that the shipping amount is 0.
Now, JD.com has announced that it will further upgrade its “free door-to-door return and exchange” freight insurance service, which is expected to be fully launched by the end of August. In addition, a “reverse price guarantee service” for higher value products will also be launched at the end of August.According to reports,
Jingdong emphasizes:
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