The repair fee for a 7,000-yuan Apple iPhone reached 14,000 yuan, and the store involved was fined 100,000 yuan

According to news from this site on May 12, a few days ago, the Wuhan Municipal Administration for Market Regulation announced typical cases of infringement of consumer rights, including an article titled "Wuhan Baibang Value Trust in Jianghan District, Wuhan City" A case in which a technology company harmed the rights and interests of consumers by using means such as confusion and unclear pricing.” According to the investigation by the market supervision department, the company used false propaganda, fraudulent sales and other means in the business process to attract consumers to buy products at low prices, and then refused to refund for various reasons, seriously damaging the legitimate rights and interests of consumers. The market supervision department stated that it will step up crackdowns on this type of behavior. On April 10, 2024, Wuhan Jianghan District Market Supervision and Administration Bureau launched an investigation into Wuhan Baibang Value Letter Technology Co., Ltd. based on consumer complaints and reports. Open an investigation. After investigation,

the party's registered company used the "Baibang Zhixin" phonetic symbol similar to that of Apple's official authorized service provider "Baibang", leading consumers through the online platform to mistakenly believe that it is Apple's official authorized repair center

; in When signing a data recovery repair order with consumers, the repair price was not specified, and the data recovery cost was not informed until the phone repair was completed; when providing repair services to consumers, it was falsely stated that many solder joints in the phone needed to be repaired to restore data, which was deceptive. consumer. The Wuhan Market Supervision Department stated that the above-mentioned actions of the parties violated the relevant provisions of the "Anti-Unfair Competition Law of the People's Republic of China", "Price Law of the People's Republic of China" and "Measures for Penalties for Infringement of Consumer Rights and Interests". Wuhan City The Jianghan District Market Supervision and Administration Bureau intends to issue a warning and a fine of 100,000 yuan in administrative penalties against the parties for their illegal acts of confusing, unspecified price tags, and falsely reporting labor materials that harm the rights and interests of consumers.

Attached to this site is a review of the incident:

In April this year, a Ms. Lu from Wuhan, Hubei Send the mobile phone worth 7,000 yuan to a repair shop located in the Wushang Plaza office building for repair. After a "maintenance inspection", I was told that I needed to pay a maintenance fee of 14,000 yuan. Ms. Lu refused to pay the repair costs and complained to the relevant departments.

"On April 10, the relevant person in charge of the Jianghan District Market Supervision Bureau told reporters: "On April 7, the complainant Ms. Lu reached an agreement with the merchant after mediation by our bureau staff. Then he went to the repair shop to get the repaired mobile phone and paid the repair fee of 2,300 yuan. An investigation has been launched into this incident to see if there are any violations at the repair shop. ”

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