All service providers and subscriber users are welcome to supervise the application of the platform. If any violations are found, you can lodge a complaint in the following ways:

Subscription user complaints: Please log in to fuwu.taobao.com, enter My Services, select the service you want to complain about, and click the "Complaint Button" for complaint consultation.

Service provider complaints and problem acceptance: Please submit to the support center (//open.taobao.com/support/index.htm?spm=a219a.7386793.0 .0.U1TZTl), "Submit a new question" - select the module that requires feedback in "Service Market".

The complaint template requirements are as follows (because it involves evidence collection, only real-name complaints will be accepted. Complaints that are not real-name or submitted in accordance with the content of the complaint will not be accepted):

with * is required;

# #Contact emailContact number Complaint details (please describe the reason for your complaint accurately so that the staff can make a timely judgment)

3. Please attach picture evidence to the problem description; (such as plagiarism comparison screenshots, AliWangWang chat evidence records, etc.)

You can provide AliWangWang evidence number Or a complete and clear screenshot of AliWangWang's chat history. The steps are as follows:

Step 1: Click the "Menu" button in the upper right corner of AliWangWang and select "Message" Record" and click "View All Messages"

Step 2: Click "Evidence" in the upper right corner of the message manager button, enter the "chat partner's member name", select the "chat period", click "Submit evidence", a code will be generated when the submission is successful (displayed 100%), please use this number on the refund or complaint page Leave a message to inform the customer service assistant, and we will check the chat history based on the number you provided and the member names of both parties in the chat.

Step 3: In some cases, if it is impossible to understand the negotiation process between the two parties based on the evidence number, you need to Cooperate to provide screenshots of Aliwangwang’s chat history. When taking a screenshot, you need to take a complete screenshot of the "Message Manager" dialog box, as shown in the figure.

##4. Complaint handling cycle: 3~5 working days;

The service name complained of and the name of the service provider*

Service details page address*

##The complainant contacted Wangwang and the name of the service provider*

*

*

*

Follow us 1, Service Provider Message Center, Service Provider Help Center 2. Join the Service Provider Customer Voice Gang

FAQ

There is no FAQ about this document