How Douyin helps friends retrieve videos

You can retrieve friends’ videos on Douyin through the following methods: Search the video title or keywords in the search bar. View friends' homepages through the friend list. Use "Douyin Data Recovery Tool". Contact Douyin customer service.

How to retrieve friends’ videos on Douyin

1. Search in the search bar

• Open Douyin and click on the search bar at the top.
• Enter your friend’s name, video title or keywords.
• If your friend's video is public, it will appear in the search results.

2. View through the friend list

• Enter Douyin and click "Me" in the lower right corner.
• Click "Follow".
• Find a friend in the friend list and click to enter its homepage.
• On a friend's homepage, you can view his or her public videos.

3. Use the “Douyin Data Recovery Tool”

• If the above method cannot retrieve the video, you can try to use the official “Douyin Data Recovery Tool” Audio Data Recovery Tool".
• Download and install “Douyin Data Recovery Tool”.
• Log in to your Douyin account and select the type of data you want to recover (including videos).
• Scan Douyin data and find lost videos.

4. Contact customer service

• If you still cannot retrieve the video using the above methods, you can contact Douyin customer service.
• Click the three dots in the upper right corner of Douyin and select "Settings".
• Click "Help and Feedback".
• Select "Feedback", fill in the question and submit.

Note:

• Only public videos can be found through search or friends list.
• If the video is deleted by a friend or set to private, it cannot be retrieved through the above methods.
• When using "Douyin Data Recovery Tool", the recovery success rate is affected by many factors, such as deletion time and degree of data damage.

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