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Solutions to the disappearance of the Douyin favorites logo: update the Douyin application; check the network connection; clear cached data; log in again; contact Douyin customer service.
Restore Douyin collection logo
The Douyin collection function allows users to save videos and live broadcasts of interest. If the favorites logo disappears, you can get it back by following the steps below:
Step 1: Update the Douyin app
Make sure you have the latest version of the Douyin app installed. Outdated versions may have user interface or functionality issues.
Step 2: Check the network connection
An unstable network connection will affect the functions of Douyin, including the collection logo. Check that the device is connected to a stable network.
Step 3: Clear cache data
Cache data may cause problems with the application. Try clearing the cache data of the TikTok app:
Step 4: Re-login
Re-logging into your Douyin account may help restore the favorite logo:
Step 5: Contact Douyin customer service
If the above steps cannot solve the problem, please contact Douyin customer service:
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