How to retrieve TikTok collection logo

Solutions to the disappearance of the Douyin favorites logo: update the Douyin application; check the network connection; clear cached data; log in again; contact Douyin customer service.

Restore Douyin collection logo

The Douyin collection function allows users to save videos and live broadcasts of interest. If the favorites logo disappears, you can get it back by following the steps below:

Step 1: Update the Douyin app

Make sure you have the latest version of the Douyin app installed. Outdated versions may have user interface or functionality issues.

Step 2: Check the network connection

An unstable network connection will affect the functions of Douyin, including the collection logo. Check that the device is connected to a stable network.

Step 3: Clear cache data

Cache data may cause problems with the application. Try clearing the cache data of the TikTok app:

• Android: Go to Settings > Apps > TikTok > Storage and tap "clear cache".
• iOS: Cache data of Douyin application cannot be cleared directly. You can uninstall and reinstall TikTok to clear cache.

Step 4: Re-login

Re-logging into your Douyin account may help restore the favorite logo:

• Open Douyin sound application.
• Click "I" in the lower right corner.
• Click the menu icon (three horizontal lines) in the upper right corner.
• Select "Log out".
• Re-enter username and password to log in.

Step 5: Contact Douyin customer service

If the above steps cannot solve the problem, please contact Douyin customer service:

• Open the TikTok app.
• Click "I" in the lower right corner.
• Click the menu icon (three horizontal lines) in the upper right corner.
• Select "Settings" > "Help & Feedback" > "Contact Us".
• Describe the problem and provide relevant screenshots.

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